topic Arlo subscription in different countries in Arlo Secure

Arlo subscription in different countries

cameronsnow — Wed, 13 Mar 2024 05:22:00 GMT

I own houses in different countries (ie. Australia and Canada). I’m aware I need to pay for a subscription per location. So I don’t mind paying once for my house in Australia, and once in Canada.

My Australian subscription is working fine. But for my other camera, when I go to choose my Canada address, it always defaults to Australia. It won’t let me choose a Canadian address (for the purpose of geofencing).

is it possible to have subscription in multiple countries? Thank you.

Re: Arlo subscription in different countries

jguerdat — Wed, 13 Mar 2024 12:53:07 GMT

Use the app to go to Settings, Support Center. Choose a camera (maybe in the affected country) and talk to official support. I'll also tag the mods here - @JamesC , @ShayneS , @BrookeN

Re: Arlo subscription in different countries

ShayneS — Wed, 13 Mar 2024 22:28:59 GMT

Hi @cameronsnow

Thanks for reaching out, I provided this to the appropriate team, and Support will be reaching out to you as soon as possible.