topic US in Arlo Secure

US

Deadeye57 — Tue, 05 Mar 2024 23:42:12 GMT

The Restart buttons disappeared from my iPhone 14 Arlo app about 2 days ago leaving my home and person vulnerable while away and/or while sleeping. How do I get the buttons back?

Re: US

ShayneS — Wed, 06 Mar 2024 00:39:15 GMT

Hi @Deadeye57

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

Can you provide a screenshot of the missing option?

Thanks

Re: US

Deadeye57 — Wed, 06 Mar 2024 01:02:58 GMT

Re: US

ShayneS — Wed, 06 Mar 2024 01:08:42 GMT

Can you try navigating to Base station and look for the restart button near the bottom.

Re: US

Deadeye57 — Wed, 06 Mar 2024 01:38:16 GMT

I have both hubs near me…

Re: US

Deadeye57 — Wed, 06 Mar 2024 01:46:55 GMT

Have both hubs and have used a twist tie to press inside the restart on each hub…I have checked for the restart button on the Arlo website and nothing so far…

Re: US

Deadeye57 — Wed, 06 Mar 2024 02:57:47 GMT

Hello?! It has been almost 2 hours without a response to the last response I provided concerning the reset/restart of the hubs have made no difference…I would appreciate a response. Thanks.

Re: US

StephenB — Wed, 06 Mar 2024 16:15:47 GMT

@Deadeye57 wrote:

Hello?! It has been almost 2 hours without a response to the last response I provided concerning the reset/restart of the hubs have made no difference…I would appreciate a response. Thanks.

Your screenshot looks like you are looking in the camera settings (picking a camera that is connected to the base). You can restart the base station remotely, but generally can't restart the cameras that way.

BTW, it appears that the "twist tie" restart was actually doing a factory reset. If you just want to restart the base physically, you just remove power for a few seconds, and then restore it.

Back to your original comment:

@Deadeye57 wrote:

leaving my home and person vulnerable while away and/or while sleeping.

I'm not understanding the vulnerability here. Can you clarify what you are worried about?