topic Re: Vms3430 in Arlo Secure

Vms3430 - keeps saying offline

Firefighter25 — Tue, 15 Feb 2022 20:13:01 GMT

I have been trying for 2 weeks to connect to my base. It keeps on saying OFFLINE. There is no number to call and my model is and older one. Someone please help me!

Vms3430

Firefighter25 — Mon, 14 Feb 2022 19:24:46 GMT

I have been trying for 2 days to get my older Arlo model VMS3430 to connect. Everything is OFFLINE. Customer service is useless.

Re: Vms3430

Dannybear — Tue, 15 Feb 2022 08:51:30 GMT

Can you provide more details on the system you have. The camera model should be on a label inside the battery compartment, and base maybe on label underneath.
If not already try power cycling the modem, router and base that order, allow 10mins for each to reboot in sequence. Report what the base station LEDs are doing when completed.

Re: Vms3430

Firefighter25 — Tue, 15 Feb 2022 09:58:54 GMT

Sure the base model is VMB 3500. Serial number is 5BF6947DA084C. Mac address is A411620F2CBD

Re: Vms3430

Dannybear — Tue, 15 Feb 2022 11:09:10 GMT

Refer to the user manual link below.

https://www.arlo.com/en-us/images/Documents/Arlo_Wirefree/arlo_wirefree_um.pdf

See page 8 for LEDs and page 63 for troubleshooting.

What arlo App are you using? Phone app or web portal browser.

Re: Vms3430

StephenB — Tue, 15 Feb 2022 11:28:57 GMT

@Firefighter25 wrote:
I have been trying for 2 days to get my older Arlo model VMS3430 to connect. Everything is OFFLINE.

Does that include the base? What LED status are you seeing? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

Re: Vms3430

Firefighter25 — Tue, 15 Feb 2022 12:18:37 GMT

Phone application

Re: Vms3430

Firefighter25 — Tue, 15 Feb 2022 12:23:03 GMT

My Model is an older one the base is small and round. The lights are all on and they are green.

Re: Vms3430

StephenB — Tue, 15 Feb 2022 12:28:50 GMT

@Firefighter25 wrote:
Phone application

Try a PC browser (my.arlo.com).

Re: Vms3430

Firefighter25 — Tue, 15 Feb 2022 12:36:32 GMT

I have a laptop. Would that work?

Re: Vms3430

TomMac — Tue, 15 Feb 2022 12:47:03 GMT

Yes... via browser

BTW, those are the original Arlo HD cameras that use 4-123 cells

Also, one the base is recognized by the Ethernet/internet, you can manually sync the cameras by just pressing the sync button on the base and then the camera ( camera within 3 ft of base )

Re: Vms3430

Firefighter25 — Tue, 15 Feb 2022 14:36:56 GMT

The base is the original one that first came out. I have a little round one with all 3 lights green constantly. They are not blinking and I deleted all camera's off my profile thinking I can read them on. What a mistake I did

Re: Vms3430

Firefighter25 — Tue, 15 Feb 2022 14:39:41 GMT

The base is the original one that first came out. I have a little round one with all 3 lights green constantly. They are not blinking

Re: Vms3430

Firefighter25 — Tue, 15 Feb 2022 14:40:21 GMT

I deleted all camera's off my profile thinking I can read them on. What a mistake I did

Re: Vms3430

StephenB — Tue, 15 Feb 2022 16:20:52 GMT

Is the base station in the account?

Re: Vms3430

Firefighter25 — Tue, 15 Feb 2022 16:22:57 GMT

I do not have an account with Arlo. Can I just purchase a newer base and have my 4 cameras connect

Re: Vms3430

Firefighter25 — Tue, 15 Feb 2022 16:39:32 GMT

Yes.

Re: Vms3430

StephenB — Tue, 15 Feb 2022 17:48:03 GMT

@Firefighter25 wrote:
I do not have an account with Arlo. Can I just purchase a newer base and have my 4 cameras connect

You must if you are trying to add cameras. I'm not asking if you have a subscription.

Vms3430

Firefighter25 — Tue, 15 Feb 2022 19:05:45 GMT

Can I just purchase a newer Arlo base and connect my 4 older camera's to the new machine?

Re: Vms3430

StephenB — Tue, 15 Feb 2022 19:21:04 GMT

@Firefighter25 wrote:
Can I just purchase a newer Arlo base and connect my 4 older camera's to the new machine?

A current base is compatible with your cameras. https://kb.arlo.com/000062284/Arlo-SmartHub-and-Base-Station-Compatibility

I don't know whether it will solve your problem or not.