topic Re: Customer service in Arlo Secure

Customer service

Retired_Member — Sat, 03 Feb 2024 22:46:48 GMT

Does Arlo offer any customer service? I have tried to get assistance but after a few weeks they stop replying.

Re: Customer service

Retired_Member — Sat, 03 Feb 2024 22:49:49 GMT

https://community.arlo.com/t5/Arlo-Secure/Duplicate-Cameras/m-p/1942068#M6555

Re: Customer service

Retired_Member — Sat, 03 Feb 2024 23:03:54 GMT

I pay a subscription WTF

After reviewing your account, it appears that you are not entitled to live agent support. However, you can utilize any of the self-support options available to you including this chat bot, the Arlo Community, and the Arlo support site where you can find how-to articles and videos.

Re: Customer service

DannyBearAgain — Sun, 04 Feb 2024 20:43:38 GMT

Are you paying a scammer for arlo support?

Check in the arlo mobile app for your subscription status, go settings/support/subscribed camera for your entitlements.

Re: Customer service

BrookeN — Tue, 06 Feb 2024 16:25:50 GMT

I already escalated your case @Retired_Member . I will be closing this one as a duplicate.

Re: Customer service

Bdlawson — Wed, 03 Apr 2024 17:09:10 GMT

The customer service is absolutely terrible!!! I had spotty internet trying to update my payment last night and it did not go through. I try to call today to update and have no way to speak with someone. It’s absolutely awful!

Re: Customer service

BrookeN — Wed, 03 Apr 2024 19:33:31 GMT

Was you able to change it using the following steps?

To change the payment method for your Arlo account:

Log in to my.arlo.com. ...
Click the dropdown on the upper-left and select My Arlo Account to manage your subscription.
Select Arlo Secure or Arlo Safe.
Click Update in Payment Information.
Follow the on-screen instructions to change your payment method.

If not I would be more than happy to set up a ticket for support to reach out to you to assist.