topic Re: Adding Cameras to Secure Plan in Arlo Secure

Adding Cameras to Secure Plan

TWhite208 — Sat, 27 Jan 2024 15:07:29 GMT

I have cancelled the trial subscriptions for each camera. They did not "automatically" add themselves to my current Secure plan as other posts have suggested. There is no option to add them to the Secure plan in the App or on the web page. Can someone please provide some guidance?

Re: Adding Cameras to Secure Plan

jguerdat — Sat, 27 Jan 2024 15:32:05 GMT

It sounds like you have a legacy subscription. You may want to cancel that and purchase a current one that's unlimited. That way all cameras are automatically included after any trial expires - no need to have to add them.

Re: Adding Cameras to Secure Plan

TWhite208 — Sat, 27 Jan 2024 15:44:33 GMT

The current subscription is a month old, and it is an unlimited plan.

Re: Adding Cameras to Secure Plan

jguerdat — Sat, 27 Jan 2024 15:51:47 GMT

How did you cancel the trial subscriptions? I can't test since I have none but recent comments indicate that you can no longer cancel them - you just have to wait for that period to expire at which time the cameras are automatically added to the paid subscription. Is it possible you removed the cameras from your account and need to add them back?

Re: Adding Cameras to Secure Plan

TWhite208 — Sat, 27 Jan 2024 16:45:13 GMT

Clicked on the trial subscription and hit cancel. No, cameras were not deleted and are still attached and operating. They no longer have a subscription, so will no longer record video etc. that comes with the subscription.

Re: Adding Cameras to Secure Plan

jguerdat — Sun, 28 Jan 2024 16:07:25 GMT

Try removing one camera from your account and then add it back. Any luck?

Re: Adding Cameras to Secure Plan

BrookeN — Tue, 30 Jan 2024 15:45:19 GMT

@TWhite208 are you still unable to add the cameras to the subscription.

Re: Adding Cameras to Secure Plan

TWhite208 — Tue, 13 Feb 2024 01:31:26 GMT

No, I was able to remedy the situation.

Re: Adding Cameras to Secure Plan

frakel1 — Tue, 14 May 2024 09:32:52 GMT

Hi, can you let us know what you did to remedy the situation, please?

Re: Adding Cameras to Secure Plan

BrookeN — Mon, 20 May 2024 15:23:26 GMT

https://www.arlo.com/en_fi/support/faq/1088401/Can-I-add-an-additional-Arlo-device-to-my-existing-Arlo-camera-or-system

This link should help