topic Re: 50% off Arlo Secure subscription doesn't seem to last the 3 months it says it will? Help please in Arlo Secure

50% off Arlo Secure subscription doesn't seem to last the 3 months it says it will? Help please

ArloUser2673 — Wed, 24 Jan 2024 10:26:07 GMT

The Arlo app offered me 50% off the Arlo Secure subscription for up to 3 months. So the monthly cost should be $6.49 instead of $12.99 if there's $0 unused credit. It seems to have applied the discount correctly for the 1st month (pic below)

However, it says my next payment total is $12.99, not $6.49 (pic below). Why's that?

Re: 50% off Arlo Secure subscription doesn't seem to last the 3 months it says it will? Help please

BrookeN — Wed, 24 Jan 2024 15:05:40 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: 50% off Arlo Secure subscription doesn't seem to last the 3 months it says it will? Help please

ArloUser2673 — Thu, 25 Jan 2024 10:14:31 GMT

Thank you for the help. In case it is useful, below is the picture detailing the offer I accepted including the fact that it's meant to last 3 months. cheers!

Re: 50% off Arlo Secure subscription doesn't seem to last the 3 months it says it will? Help please

ArloUser2673 — Fri, 26 Jan 2024 22:49:41 GMT

Just got off the phone with Arlo staff from California (office next to cat/pet shelter; could hear cat meowing in the background lol). He's advised me that despite what the picture says, the next 2 times I'm charged (in Feb & Mar) should only be $6.49, not $12.99. Thanks for helping me with my issue! ☺

Re: 50% off Arlo Secure subscription doesn't seem to last the 3 months it says it will? Help please

BrookeN — Mon, 29 Jan 2024 22:21:14 GMT

I am glad that it was resolved for you.( Hopefully you are a cat person lol.) Have a great day!