topic Re: Add a friend in Arlo Secure

Add a friend

Sea04 — Sat, 05 Feb 2022 18:06:10 GMT

I’m trying to grant access to my husband.
We follow all the prompts, but he’s not granted access, it shows pending

Re: Add a friend

StephenB — Sun, 06 Feb 2022 11:40:12 GMT

@Sea04 wrote:
I’m trying to grant access to my husband.
We follow all the prompts, but he’s not granted access, it shows pending

Try accepting the invite on a PC.

Re: Add a friend

Sea04 — Sun, 06 Feb 2022 14:51:01 GMT

Thank you, but yes we've tried everything.

still shows pending..

Re: Add a friend

JamesC — Mon, 07 Feb 2022 18:30:08 GMT

Sea04,

If the invitation shows pending, this indicates it has not been properly accepted. You must use the link included in the invitation email to accept access. Be sure you're following the instructions listed here to get started: How do I add friends to my Arlo account?

JamesC

Re: Add a friend

lindseyaconway — Thu, 05 May 2022 02:53:08 GMT

All that email says is to create the account. There is no option for accepting the invite.

Re: Add a friend

StephenB — Thu, 05 May 2022 10:07:59 GMT

@lindseyaconway wrote:

All that email says is to create the account. There is no option for accepting the invite.

Click on "create account" on a PC. That will open the browser to my.arlo.com. From there, either log in to an existing account, or create a new one. Either way, that should accept the invite, and you should see the shared cameras in the account.

The "Create Account" in the email includes a token in the URL that is needed to complete the invite process.

Re: Add a friend

Chelseamtaylor — Wed, 18 May 2022 22:57:45 GMT

Did you figure it out i cant get In either

Re: Add a friend

StephenB — Thu, 19 May 2022 09:58:38 GMT

@Chelseamtaylor wrote:
Did you figure it out i cant get In either

Did you try on a PC (as I suggested above)?