topic Re: Arlo Secure recording in Arlo Secure

Arlo Secure recording

4frompa — Sat, 20 Jan 2024 21:47:51 GMT

I have an Arlo secure account. When I initially set it up I only had 3 cameras. I have since added two doorbells to the system. The doorbells show up in the Devices under Secure Multi-Camera. But they do not sho up under the Plans Secure Multi-Camera. I have full access to all cameras in the app. The issue I am having is that the two doorbell cameras do NOT record any video. They give me notifications but no recording. How do I correct this. Thanks.

Re: Arlo Secure recording

StephenB — Sun, 21 Jan 2024 00:46:20 GMT

@4frompa wrote:

I have an Arlo secure account. When I initially set it up I only had 3 cameras. I have since added two doorbells to the system. The doorbells show up in the Devices under Secure Multi-Camera. But they do not sho up under the Plans Secure Multi-Camera. I have full access to all cameras in the app. The issue I am having is that the two doorbell cameras do NOT record any video. They give me notifications but no recording. How do I correct this. Thanks.

Are you saying that you can't drag the doorbells into the subscription plan from my.arlo.com?

https://kb.arlo.com/1113097/How-do-I-re-add-my-Arlo-camera-or-video-doorbell-to-an-active-Arlo-Secure-plan

Re: Arlo Secure recording

JamesC — Mon, 22 Jan 2024 21:34:48 GMT

4frompa,

Have you tried removing the doorbells from your account and re-adding them? Do they record after?

To remove, follow the instructions here: https://kb.arlo.com/000062934/How-do-I-reset-my-Arlo-Essential-Video-Doorbell-Arlo-Secure-4-0

JamesC