topic Re: Arlo Pro 2 Update in Arlo Secure

Arlo Pro 2 Update

Stickerhead — Thu, 04 Jan 2024 17:36:58 GMT

I know ArloPro2’s are “end of life” product but is there a way to get the “last firmware” update sent to the camera and base station? Says there is no firmware available

for any of them and I am assuming the support is no longer. Not ready to go to Pro4’s until these cameras die

Re: Arlo Pro 2 Update

Wandaloo — Thu, 04 Jan 2024 18:31:30 GMT

I bought The 4 system. They don’t stick to anything like the 2’s and one of the 4’s just stopped working. Won’t charge either.

Re: Arlo Pro 2 Update

StephenB — Fri, 05 Jan 2024 01:25:34 GMT

@Stickerhead wrote:

I know ArloPro2’s are “end of life” product but is there a way to get the “last firmware” update sent to the camera and base station?

Likely you already have the latest firmware. Check the table here:

https://community.arlo.com/t5/Firmware-Release-Notes/Arlo-Firmware-Release-Table/m-p/1920885#M791

The Pro 2 cameras don't go end of life until 1 Jan 2025, so still a year out. Arlo says they will provide security updates for a year after that.

https://kb.arlo.com/000063018/Arlo-Legacy-Cameras-End-of-Life

Re: Arlo Pro 2 Update

Stickerhead — Fri, 12 Jan 2024 12:31:36 GMT

Looks like my base station and one camera do not have the last firmware update. How do I get it?

Re: Arlo Pro 2 Update

jguerdat — Fri, 12 Jan 2024 16:36:47 GMT

One way to do so that usually works well is to reboot the base. You may also want to reinsert the camera battery.

Re: Arlo Pro 2 Update

Wandaloo — Fri, 12 Jan 2024 18:41:29 GMT

How and what do I reboot?

Re: Arlo Pro 2 Update

StephenB — Sat, 13 Jan 2024 13:14:42 GMT

@Wandaloo wrote:

How and what do I reboot?

Reboot the base by power cycling it.

Similarly, reboot the camera by removing the battery for several seconds (perhaps 10) and reinserting it.

Re: Arlo Pro 2 Update

Wandaloo — Sat, 13 Jan 2024 13:40:24 GMT

Thanks for your replies. What is power cycling? I am not tech savvy.

Re: Arlo Pro 2 Update

jguerdat — Sat, 13 Jan 2024 14:25:19 GMT

Pull the plug out of the wall.

Re: Arlo Pro 2 Update

Stickerhead — Sun, 14 Jan 2024 03:16:47 GMT

The base was replaced about a year ago when it went bad. Got a spare my son had. It had been cycled (unplugged electrical) several times a does not show current software one of the cameras was replaced but not sure if it is the one with the different software. It also has been cycled.
How if the updated firmware sent?

Re: Arlo Pro 2 Update

Wandaloo — Sun, 14 Jan 2024 14:16:04 GMT

I thank you! Why not just say unplug the base unit? So much simpler to understand!