topic Re: I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION in Arlo Secure

I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

SamWoodhouse — Tue, 09 Jan 2024 18:29:36 GMT

My company keeps getting charged despite cancelling our subscription, seems this is a common issue with Arlo - How can I stop this company from continuing to steal money from us??

Re: I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

DannyBearAgain — Tue, 09 Jan 2024 20:39:58 GMT

The only sure way to stop this from recurring is to cancel the company credit card.

Re: I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

JamesC — Tue, 09 Jan 2024 21:43:26 GMT

SamWoodhouse,

If you log in to the account where you originally had the subscription, does it show the subscription is still active? If it does, follow the instructions here: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

If there is no active subscription, and you're still being charged, please send me a direct message with the email address associated with your Arlo account and I will open a ticket to further investigate the issue.

JamesC

Re: I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

old286 — Fri, 08 Mar 2024 15:48:06 GMT

This is a real problem. You have no phone numbers to contact you and no easy way to clearly cancel the contract. It's been 4 months and you're still charging my card. My next call will be to the Better Business Bureau!

Re: I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

JamesC — Mon, 01 Apr 2024 17:36:43 GMT

old286,

Are you able to follow the instructions in the article linked above?

If you would like to contact support, launch the Arlo app and navigate to Settings > Support to open a ticket. If you're still experiencing an issue, please let me know.

JamesC

Re: I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

Macri112 — Sat, 13 Apr 2024 09:34:28 GMT

James,

I cancelled my subscription months ago and continue to be charged a monthly fee without a plan. Can you help stop the charges?

Re: I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

JamesC — Mon, 15 Apr 2024 15:35:00 GMT

Macri112,

I've escalated your concern to the care team. An agent will reach out to you to gather more information as soon as possible.

JamesC

Re: I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

Cancelled — Wed, 08 May 2024 20:02:21 GMT

Followed recommended instruction for cancelling my subscription and still being charged. Also verified that my account is not active on my.arlo.com, which was cancelled in April. This needs to be addressed ASAP. Seems like ARLO has an ongoing issue not honoring cancelled subscription request and still charging. Which is disappointing after readying several comments/concerns.

Re: I KEEP GETTING CHARGED AFTER CANCELLED SUBSCRIPTION

JamesC — Thu, 09 May 2024 21:35:26 GMT

Cancelled,

I've escalated your concern to the care team. An agent will reach out to you to gather more information as soon as possible.

JamesC