topic Re: Error when trying to set up Secure Plan in Arlo Secure

Error when trying to set up Secure Plan

philso — Mon, 02 Aug 2021 10:30:46 GMT

Trying to set up a Secure Plan now that the 3 mo0nth trial has ended and I'm getting this error when confirming payment.

Can anyone help with this?

Phil

jguerdat — Mon, 02 Aug 2021 13:37:14 GMT

Have you tried both the app as well as the web client?

philso — Mon, 02 Aug 2021 15:12:07 GMT

Yes, its the same error from the app and the web client.

JamesC — Mon, 02 Aug 2021 16:37:22 GMT

philso,

Try logging out of your account, clearing your browser cache, and log back in. Do you still experiencing the same behavior?

JamesC

philso — Mon, 02 Aug 2021 17:31:45 GMT

Done that. Getting the same error.

JamesC — Mon, 02 Aug 2021 17:52:41 GMT

philso,

Could you provide a screenshot of the error?

JamesC

philso — Mon, 02 Aug 2021 18:38:16 GMT

Logged back on to get the error message and this time it worked!!!

Thanks for your time.

Phil