topic Re: I need to change subscription in Arlo Secure

I need to change subscription

EriT — Tue, 19 Dec 2023 05:20:49 GMT

I need to change subscription the previous manager is no longer with us and I can't view any payment history.

I need Arlo to call me.

Re: I need to change subscription

JamesC — Tue, 19 Dec 2023 17:20:16 GMT

To change the subscription plan, log in to your Arlo account and follow the instructions listed here: https://kb.arlo.com/1215141/How-do-I-change-or-cancel-my-Arlo-subscription-plan

JamesC

Re: I need to change subscription

EriT — Tue, 26 Dec 2023 14:29:55 GMT

Unfortunately, I am unable to make any changes to the account as the person who set it up, is no longer working with us. When I contacted her, she informed me that she does not have access to the email that was used to set up the account and she does not remember anything about the Arlo account. I need to change the payment method and discuss the financial aspect of the account with you.

Thank you,

Erika T

Re: I need to change subscription

JamesC — Tue, 26 Dec 2023 20:16:02 GMT

I've opened and escalated a ticket including the details you've mentioned here. An agent will reach out to you with more information as soon as possible.

JamesC

Re: I need to change subscription

EriT — Mon, 15 Jan 2024 14:26:09 GMT

Please call me, I'm available right now. Thank you

Cancel payment method

EriT — Fri, 09 Feb 2024 20:49:44 GMT

I need you to call me as soon as possible. Unfortunately, everything I've tried so far has not worked, so we'll need to cancel the payment method.

Re: Cancel payment method

JamesC — Fri, 09 Feb 2024 21:10:59 GMT

EriT,

I've requested a follow-up on your open support ticket. It appears our agents have attempted to reach you, but were not able to via phone and never received a response from you via email.

An agent will reach out to you with a status update as soon as possible.

JamesC