topic Re: Subscription still charging? in Arlo Secure

Subscription still charging?

GaryNZ — Sun, 15 Oct 2023 22:50:14 GMT

Hi, I cancelled my subscription to Arlo (Outdoor camera) in July but am still getting charged. When I log in, it says I have no plan. But still getting charged and cannot for the life of me get hold of anyone in Support. Anyone from Arlo listening here?

Re: Subscription still charging?

JamesC — Mon, 16 Oct 2023 15:19:24 GMT

GaryNZ,

I have escalated the details you've posted here to the care team. An agent will reach out to you with an update as soon as possible.

JamesC

Re: Subscription still charging?

BrianHodge — Mon, 18 Dec 2023 02:04:43 GMT

I actually have the exact same issue Ive been charged 5 dollars a month and haven't had the Arlo since mid July. When I try to make contact with a chat. The automated chat tells me im not a important enough customer to speak with a representative.

Re: Subscription still charging?

JamesC — Mon, 18 Dec 2023 17:38:00 GMT

BrianHodge,

I've opened and escalated a ticket with the care team to review the status of your account an agent will reach out to you with more information as soon as possible.

JamesC