topic Re: Home Security Monitoring - Insurance Certificate in Arlo Secure

Home Security Monitoring - Insurance Certificate

AntBW — Mon, 19 Dec 2022 00:17:12 GMT

Does Home Secure with professional monitoring allow/meet the needs of insurance companies (and therefore allow you to qualify for the insurance discounts)?

Thanks

Re: Home Security Monitoring - Insurance Certificate

ShayneS — Thu, 22 Dec 2022 00:48:01 GMT

Hi @AntBW

There should be a monitoring certificate for download at My.Arlo.com under your My Arlo Account tab in the top left. It looks like a Home icon.

You will have to talk with your insurance provider to see if they accept this for any potential discounts through them.

Re: Home Security Monitoring - Insurance Certificate

davidfrappier24 — Mon, 26 Dec 2022 20:51:21 GMT

Hello, have you managed to download the certificate? It doesn't show on my account. Thanks

Re: Home Security Monitoring - Insurance Certificate

rmonio — Tue, 27 Dec 2022 04:30:18 GMT

I checked as well and it is not there. I subscribe to the monthly Arlo Secure monitoring service, etc., and do not have the certificate. Am I looking in the wrong spot?

Thanks!

-Bob

Re: Home Security Monitoring - Insurance Certificate

AntBW — Tue, 27 Dec 2022 13:23:15 GMT

I cannot find the certificate either.

Thanks

Re: Home Security Monitoring - Insurance Certificate

jguerdat — Tue, 27 Dec 2022 14:38:58 GMT

@ShayneS wrote:

Hi @AntBW

There should be a monitoring certificate for download at My.Arlo.com under your My Arlo Account tab in the top left. It looks like a Home icon.

@ShayneS I don't find any such certificate in either the web client or the Android app.

Re: Home Security Monitoring - Insurance Certificate

ShayneS — Mon, 13 Mar 2023 23:45:54 GMT

Hello,

The following conditions must be met to access the certificate.

Customer must have Arlo Home Security System onboarded at location
Must have a monitoring entitled plan at that location (eg. Safe and Secure Pro plan). Free trial is not applicable, needs to be a paid plan
Must have ER setup done

Steps to access certificate
1. Login to https://my.arlo.com/#/home Web client (not supported in mobile clients)
2. Click on the top left home icon area to display dropdown options
3. Click on “My Arlo Account”
4. Click on “Download” to download certificate in pdf format (look for Monitoring Certificate section under the eligible location (s) with plan)

Note: that Arlo is neither responsible nor guarantees any discount, that is purely between the customer and their provider.

Re: Home Security Monitoring - Insurance Certificate

AntBW — Thu, 05 Jan 2023 00:04:14 GMT

Hi Shayne

There is no drop down on the top left, only way you get a drop down is by clicking on "settings" on the right - see attached / below. Then under "settings" there is no "My Arlo Account" or anything to download. Please advise. Thanks

Re: Home Security Monitoring - Insurance Certificate

ShayneS — Thu, 05 Jan 2023 00:18:31 GMT

@AntBW

Do you have a security hub installed? I don't see one associated with your account at the moment.

Re: Home Security Monitoring - Insurance Certificate

AntBW — Thu, 05 Jan 2023 00:23:49 GMT

No (and I'm sure that could be the issue), but wanted to be sure I could get a certificate before I install the system (vs having to having to uninstall if I end up returning it).

Re: Home Security Monitoring - Insurance Certificate

ShayneS — Thu, 05 Jan 2023 00:29:12 GMT

@AntBW

You should be able to see it with the provided instructions, but you will need the system installed for access. The team is also working on the certificate design as well, so that may change.

Re: Home Security Monitoring - Insurance Certificate

AntBW — Thu, 05 Jan 2023 01:04:36 GMT

Thanks, will see in installing the hub make a difference, but I still don't see the My Arlo Account etc as instructed. Thanks

Re: Home Security Monitoring - Insurance Certificate

ShayneS — Thu, 05 Jan 2023 19:22:53 GMT

@AntBW

When you install the security hub you will be migrated to the new App/Web experience and the options will be present.

Re: Home Security Monitoring - Insurance Certificate

MG_ — Wed, 25 Jan 2023 07:35:52 GMT

There are maybe posts attached to this thread regarding not finding the certificate online. I’d like to offer my recent findings:

if you just purchased your system, and are within the trial period or return window, you will not be able to download the certificate.

The certificate is available on the web version only under your account. Not on your phone app.

After several weeks of frustrating exchanges with Arlo customer service, I am glad to report that the certificate is available under these conditions and accepted by insurance.

#certificate

Re: Home Security Monitoring - Insurance Certificate

AntBW — Wed, 25 Jan 2023 13:25:33 GMT

Thank you, great to know accepted by insurance.

Re: Home Security Monitoring - Insurance Certificate

SpringTime — Tue, 21 Feb 2023 18:24:05 GMT

I installed a system yesterday and waived the trial option. However, the download option for the certificate was not added. Called Arlo support and most of them know nothing about the insurance certificate. Not sure if there is someone from Arlo monitoring this thread

Re: Home Security Monitoring - Insurance Certificate

SpringTime — Wed, 22 Feb 2023 00:12:56 GMT

I was able to download the certificate ones I completed the ER (=Emergency Response) information

Need certification for statefarm

hancel — Thu, 02 Mar 2023 02:27:45 GMT

Need certification for statefarm

Re: Home Security Monitoring - Insurance Certificate

vsotomay — Fri, 31 Mar 2023 16:34:28 GMT

Hi Shayne,

I purchased the Safe and Secure Pro plan and I declined the trial period and started the plane.

I need something for my insurance company - I don't see where I can download the certificate - Can I get something asap give them?

Re: Home Security Monitoring - Insurance Certificate

ShayneS — Mon, 03 Apr 2023 20:43:45 GMT

@vsotomay

Once you click on home in the top left corner on the web portal via a PC, you will need to select Arlo Secure > Then the first box will have Monitoring certificate at the bottom > Download/View