topic Re: Introducing Arlo Secure - FAQ in Arlo Secure

Introducing Arlo Secure - FAQ

JamesC — Fri, 17 Jan 2025 17:32:35 GMT

Arlo is excited to announce our latest app release that paves the way for brand-new Arlo Intelligence features available in the new Arlo Secure plans.

Maximize your security by getting the most out of your Arlo devices. Each Arlo Secure plan has proprietary features that give you personalized control over your safety. Detailed AI powered alerts like Person and Vehicle Recognition that tell you who's at your door and which car is parked in your driveway. Plus, Custom Detection enables you to teach your camera to recognize certain objects or changes in view, like “dog on couch.”

Want to learn how you can protect what matters most with the latest Arlo Secure plans and features? Take a look here: https://www.arlo.com/en-us/arlosecure.html

*Person Recognition is unavailable on Arlo devices in certain regions. Learn more here. You are responsible for complying with any local laws or regulations that relate to your use of the Person Recognition feature. This may include you providing notice and obtaining consent from people who may be recognized by your camera.

Re: Introducing Arlo Secure - FAQ & Resources

PGalore — Thu, 22 Jul 2021 04:42:36 GMT

What exactly has changed aside from the naming of the subscription levels from Premier and Elite to Secure and Secure Plus?

Re: Introducing Arlo Secure - FAQ & Resources

StephenB — Thu, 22 Jul 2021 10:08:24 GMT

@PGalore wrote:

What exactly has changed aside from the naming of the subscription levels from Premier and Elite to Secure and Secure Plus?

I think the main thing is unlimited cameras (no more limit of 5).

Re: Introducing Arlo Secure - FAQ & Resources

JamesC — Thu, 22 Jul 2021 16:01:42 GMT

PGalore,

Arlo Secure is a new and improved version of Arlo Smart. Arlo Secure offers unlimited camera plans, which means you can add cameras at any time without any added cost. For US subscribers, Arlo Secure Plus has a new premium Emergency Response feature. Like Arlo Smart, Arlo Secure also includes advanced AI object detection, cloud activity zones, longer and higher resolution cloud recordings, and smart notifications.

For more information on these differences, take a look here: New Arlo Secure Plan FAQs

JamesC

Re: Introducing Arlo Secure - FAQ & Resources

LandJS — Thu, 22 Jul 2021 16:39:35 GMT

Two questions James. When you say advanced AI like Arlo smart is that saying that it is still the same AI which is still having issues. Also if you already get 4K cloud, in what way is the cloud resolution any better than elite ?

Re: Introducing Arlo Secure - FAQ & Resources

JamesC — Thu, 22 Jul 2021 17:05:59 GMT

LandJS,

While improvements are always being made, the Arlo Smart features you mention are still included with Arlo Secure:

"Like Arlo Smart, Arlo Secure also includes advanced AI object detection, cloud activity zones, longer and higher resolution cloud recordings, and smart notifications. "

The main differences if you are a current Arlo Smart user, are the unlimited camera offering and Emergency Response for US Arlo Secure Plus subscribers.

JamesC

Re: Introducing Arlo Secure - FAQ & Resources

LandJS — Thu, 22 Jul 2021 18:21:23 GMT

That pretty much answers that it is basically just the same AI but doesn't answer what is meant by advertising higher cloud resolution than Arlo smart ?

Re: Introducing Arlo Secure - FAQ & Resources

StephenB — Thu, 22 Jul 2021 19:15:18 GMT

@LandJS wrote:

but doesn't answer what is meant by advertising higher cloud resolution than Arlo smart ?

Where are you seeing that? I see "Like Arlo Smart, Arlo Secure also includes ... higher resolution cloud recordings "

If you have 5 cameras or less, then IMO this isn't a big change. If you have more than 5 cameras with a paid subscription, it will obviously save you money.

Folks on the business plans also can save quite a bit of money with these changes. Professional for instance is $24.99 per month for 24 cameras and 30 days of 1080p recordings.. Folks with that plan are clearly better off switching to Secure or Secure Plus.

Re: Introducing Arlo Secure - FAQ & Resources

PGalore — Thu, 22 Jul 2021 23:02:59 GMT

You're exactly right, Land JS! The only improvement is that you can add as many cameras as you like without additional costs. I wish Arlo allocated resources to actually improve services rather than rebranding things.

Re: Introducing Arlo Secure - FAQ & Resources

PGalore — Thu, 22 Jul 2021 23:07:19 GMT

Not to mention, still 4K "live streaming" (mind you, not "cloud recording") and local SD card recording with Ultra cameras are turned off after the 1-year trial subscription ends, even though these features should be available regardless of subscription status. https://kb.arlo.com/000062127/How-do-I-stream-in-4K-with-my-Arlo-Ultra-camera

Re: Introducing Arlo Secure - FAQ & Resources

LandJS — Fri, 23 Jul 2021 00:14:24 GMT

Yes StephenB I see what your saying and I just assumed improvements were being made. I guess when it said "Arlo secure plans deliver smarter interactive alerts, advanced object detection, cloud activity zones and more" it should have also said "just like Arlo smart" and I wouldn't have got the impression we were getting something new and improved. If everything is the same as Arlo smart except unlimited cameras (remember it didn't originally have a 5 camera limit) and a improved version of 911 one has to ask - why the hell didn't they just remove the 5 cam limit and update 911 in Arlo smart instead of changing the name and making it sound like a new car. Give me a break it's just a ginger bread story to what already existed.

Re: Introducing Arlo Secure - FAQ & Resources

StephenB — Fri, 23 Jul 2021 01:08:29 GMT

@LandJS wrote:

(remember it didn't originally have a 5 camera limit)

It wasn't unlimited, and if you wanted 4K you had to pay a $1.99/month premium for each camera. I think the Premier/Elite pricing worked out to be cheaper for most Pro3/Ultra owners after you factored in the premium - though it was more expensive for folks with lots of cameras. Eliminating the camera limit fixes that.

Changing the names makes sense to me. We have the old Premier plan and the new Premier plan confusion already (since some folks still have and renew the old one), having yet another Premier plan in the mix is just silly.

I don't see why anyone should get upset about this - no downside for anyone, and cheaper subscriptions/less friction for some.

Re: Introducing Arlo Secure - FAQ & Resources

LandJS — Fri, 23 Jul 2021 04:31:56 GMT

opinion Stephen just opinion. If simply dropping the limit and improving the 911 will confuse someone they probably couldn't set one up anyway. The two premiers weren't just an improvement but two entirely different plans with the same name so your not comparing apples to apples with that point.

Re: Introducing Arlo Secure - FAQ & Resources

dcfox1 — Fri, 23 Jul 2021 20:00:03 GMT

It is just a name change with two changes for the better for some. It's like complaining about the brand of beer at a free beer party.

Re: Introducing Arlo Secure - FAQ & Resources

MarkWCO — Sat, 24 Jul 2021 00:07:22 GMT

I have a question about Emergency Response and e911. I plan to get the Secure plan. Yet it seems only Secure Plus has Emergency Response. Is that correct? If so does Secure offer the e911 feature that I have with my Smart plan or do I lose that?

Re: Introducing Arlo Secure - FAQ & Resources

MarkWCO — Sat, 24 Jul 2021 00:14:47 GMT

Previously I paid for Arlo Smart on a yearly plan which saved around $20 a year. Can I pay for Arlo Secure yearly or can I only pay monthly?

Re: Introducing Arlo Secure - FAQ & Resources

LandJS — Sat, 24 Jul 2021 02:22:22 GMT

yeah DC but I wouldn't tell everyone they were getting a great new Canadian whiskey and serve them Mad dog 20/20

Re: Introducing Arlo Secure - FAQ & Resources

StephenB — Sat, 24 Jul 2021 11:29:51 GMT

@MarkWCO wrote:
I have a question about Emergency Response and e911. I plan to get the Secure plan. Yet it seems only Secure Plus has Emergency Response. Is that correct? If so does Secure offer the e911 feature that I have with my Smart plan or do I lose that?

I think you will lose E911 if you migrate to Secure.

So if that matters, then you could just stay with Premier. Be careful never to cancel or let it expire.

Re: Introducing Arlo Secure - FAQ & Resources

beezle — Sat, 24 Jul 2021 14:02:35 GMT

I currently have 5 cameras, 2 of which are on Arlo Smart as individual cameras ($2.99 each), and 3 more which are in the trial period. 4 are at one home, and 1 is at another home. I was planning to switch to the Arlo Smart plan that would allow 5 cameras at $9.99 a month when the trial period expires, but now with the new Secure plan, I am wondering what my options are? Per the fine print "Unlimited camera support plans apply only to Arlo cameras at a single residential location and on the same Arlo account". So will I have to have 2 plans (one for each home) at $9.99 a month each since I have 2 residences?

Re: Introducing Arlo Secure - FAQ & Resources

StephenB — Sat, 24 Jul 2021 14:50:50 GMT

@beezle wrote:

Per the fine print "Unlimited camera support plans apply only to Arlo cameras at a single residential location and on the same Arlo account". So will I have to have 2 plans (one for each home) at $9.99 a month each since I have 2 residences?

I believe you can use a single plan, though that does appear to be a violation of the terms of service. AFAIK Arlo does not know the location of the various cameras and base stations.

Hopefully Arlo will clarify that text.