topic Re: Subscription Missing from Account but Still Being Charged - Cannot Cancel in Arlo Secure

Subscription Missing from Account but Still Being Charged - Cannot Cancel

Thistle3841 — Tue, 12 Dec 2023 06:30:58 GMT

I have the first gen WiFi doorbell. I have an Arlo Secure subscription. I took the camera offline and replaced it with another product that isn't Arlo. Now, my subscription does not show up in my account and I cannot find any way to cancel it or talk to a real person from Arlo, but I'm still being charged each month. Arlo won't allow me to use support because they claim I don't have an active subscription, yet I'm still being charged for one. How can I go about getting my subscription cancelled?

Re: Subscription Missing from Account but Still Being Charged - Cannot Cancel

DannyBearAgain — Tue, 12 Dec 2023 21:06:01 GMT

The only sure way to stop arlo from future charging the CC is to cancel the CC and get a new one.

Re: Subscription Missing from Account but Still Being Charged - Cannot Cancel

Thistle3841 — Tue, 12 Dec 2023 22:29:42 GMT

Is it really that bad?

Re: Subscription Missing from Account but Still Being Charged - Cannot Cancel

DannyBearAgain — Wed, 13 Dec 2023 00:29:04 GMT

Do you think it is a coincidence that you can’t see the subscription if you don’t have a device attached?

Use a pc web browser to access the arlo website portal my.arlo.com, settings/subscription to manage subscription to a device.

Many forum users here are continually reporting over charges by arlo after cancellation.

I can flag a arlo moderator here to answer you further.

@JamesC , @ShayneS, @BrookeN

Re: Subscription Missing from Account but Still Being Charged - Cannot Cancel

BrookeN — Wed, 13 Dec 2023 17:42:03 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

Re: Subscription Missing from Account but Still Being Charged - Cannot Cancel

mhebrard — Tue, 06 Feb 2024 00:44:16 GMT

I too am getting charged for a subscription, but it is not showing up in my Arlo account. It actually says that we do not have a plan. I have it set to charge from my PayPal account. I was trying to get ahold of someone from Arlo to help me out but due to my account not showing an account I cannot talk to an actual person. I'm not sure what to do. I didn't realize that Arlo was this big of a pain.

Re: Subscription Missing from Account but Still Being Charged - Cannot Cancel

BrookeN — Tue, 06 Feb 2024 17:53:11 GMT

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.