topic Re: Library Issues again with Base Station VMB4500 in Arlo Secure

Library Issues again with Base Station VMB4500

SheilaFr — Tue, 12 Dec 2023 16:23:41 GMT

Hello, Yesterday our Base Station stopped saving videos to the Library. I saw that this is a reoccurring issues in the last few years. I followed the list of To Dos--reboot, shut off, add again, etc. It caused such a problem it damaged one of our USB-port charging, cameras (VMC2030). We tried add this camera again, but the Base Station won't recognize it now. My spouse has us signed up for a subscription for a while now. Help!!

Re: Library Issues again with Base Station VMB4500

StephenB — Tue, 12 Dec 2023 17:23:20 GMT

@SheilaFr wrote:

Yesterday our Base Station stopped saving videos to the Library. It caused such a problem it damaged one of our USB-port charging, cameras (VMC2030).

Can you explain this bit a bit more? None of the troubleshooting steps you listed require connecting anything to the camera USB port.

Re: Library Issues again with Base Station VMB4500

SheilaFr — Tue, 12 Dec 2023 18:38:06 GMT

The base station won't pair with the camera anymore.

Re: Library Issues again with Base Station VMB4500

StephenB — Tue, 12 Dec 2023 20:22:29 GMT

@SheilaFr wrote:

The base station won't pair with the camera anymore.

And what does that have to do with the charging port on the camera???

Re: Library Issues again with Base Station VMB4500

SheilaFr — Tue, 12 Dec 2023 20:35:05 GMT

Nothing is wrong with the USB charging! I was differentiating between the camera that won't pair anymore and the battery-operated cameras we have! The Base Station won't pair with the camera anymore. That's the damage.

Re: Library Issues again with Base Station VMB4500

StephenB — Wed, 13 Dec 2023 02:28:29 GMT

@SheilaFr wrote:

The Base Station won't pair with the camera anymore.

Did you try resetting the camera? You do that by holding down sync until the camera LED blinks amber 3 times (about 15 seconds).

Re: Library Issues again with Base Station VMB4500

SheilaFr — Wed, 20 Dec 2023 21:42:47 GMT

Yes, we repeatedly followed the steps to pair/sync. Won't do it still.

Re: Library Issues again with Base Station VMB4500

StephenB — Thu, 21 Dec 2023 00:05:27 GMT

@SheilaFr wrote:

Yes, we repeatedly followed the steps to pair/sync. Won't do it still.

Not sure if that included the factory reset or not...