topic Re: HELP!!! in Arlo Secure

HELP!!!

RedWolfie3 — Tue, 05 Dec 2023 03:34:49 GMT

My base hub has gone offline. The Ethernet cable is working on my laptop fine. I have reset the hub. I have removed the device from my app and tried to re add it. Nothing is working! And I can’t contact Arlo support because there are no devices on my account so they won’t let me talk to them. There is no way to contact Arlo this is ridiculous!!

Re: HELP!!!

DannyBearAgain — Tue, 05 Dec 2023 05:25:52 GMT

Are you in NZ?

multiple NZ users are reporting similar issues.

Re: HELP!!!

BrookeN — Thu, 07 Dec 2023 16:28:31 GMT

Are you still seeing this same behavior @RedWolfie3

Re: HELP!!!

Sarah_NZ — Sun, 10 Dec 2023 20:44:32 GMT

I'm having the same issue...

This started Tuesday 5 Dec with both my cameras being offline for most of the day, when I checked my base station (after I got home from work) this was showing as being offline (amber light) I tried synching, unpluging power and ethernet and even using a difference LAN port on my modem with no success

I then tried to do a factory reset on the base station this also did not work and my Arlo app cannot locate any Arlo devices - the base station is showing as being online (blue light)

I have sent an email to the Arlo Support (Friday 8 Dec) with the above info - to date no response

Have tried again to re-attach the base station (over the weekend) and it still cannot locate it

Re: HELP!!!

RedWolfie3 — Sun, 10 Dec 2023 20:51:12 GMT

Mine randomly just came back on. Luckily because Arlo are **bleep**! Literally no way to contact them. I did everything that you did as well, and my base station light randomly came on blue and I had to re-add all the devices now it’s working fine

Re: HELP!!!

RedWolfie3 — Sun, 10 Dec 2023 20:52:04 GMT

at randomly just started working again, but I had to re-add all devices

Re: HELP!!!

Sarah_NZ — Sun, 10 Dec 2023 20:54:57 GMT

Thanks for your reply

This gives me some hope that mine will eventually let me re-add my devices. I will just keep trying