topic Re: No support in Arlo Secure

No support

amritwadhwa01 — Sun, 03 Dec 2023 03:32:06 GMT

No recordings despite subscription and Chat didn’t help. Virtual assistant always appears to have problem sending code to email. Worst experience

Re: No support

DannyBearAgain — Sun, 03 Dec 2023 04:17:37 GMT

Welcome to the arlo user forum.

Why are you unable to contact arlo customer support using a phone?

Re: No support

ShayneS — Tue, 05 Dec 2023 00:06:09 GMT

Hi @amritwadhwa01

Are you still experiencing an issue?

Re: No support

mdube72 — Sat, 16 Dec 2023 15:44:02 GMT

You can't even log in issue on the Arlo Chat support App - If you choose Base station as the option, then there is NOTHING in the sub menus to choose so how are you supposed to log an issue to get help with ? Arlo has gone 100% downhill. You used to be able to speak to a human.

Re: No support

jguerdat — Sun, 17 Dec 2023 15:29:35 GMT

Do you have a subscription? I can chose my hub and get support but I have a sub which is now required.

Re: No support

amritwadhwa01 — Sun, 17 Dec 2023 15:37:31 GMT

Yes. I do have subscription

Re: No support

amritwadhwa01 — Sun, 17 Dec 2023 15:38:41 GMT

I plan to cancel my subscription and look for alternative

Re: No support

ShayneS — Mon, 18 Dec 2023 22:57:24 GMT

Hi @amritwadhwa01

I have escalated this for you and someone from Support will be reaching out to you as soon as possible.