topic Re: Feed in Arlo Secure

Feed

javad — Sun, 03 Dec 2023 19:28:38 GMT

I have the same problem. Under Feed there is this notification below, and there is nothing I can do to change it. Arlo does not have technical support either.

"You found a premium feature.

Visit Arlo on the web to manage plans and devices"

Re: Feed

jguerdat — Mon, 04 Dec 2023 14:45:24 GMT

A premium feature means you need a subscription to use it. Technical support also requires a sub. You can purchase a single camera monthly plan to contact support and then cancel it afterwards if you wish. Note that without that sub there are no cloud recordings once the trial expires.

Re: Feed

EGtitan — Mon, 06 May 2024 17:22:48 GMT

I’m getting the same message on mine and have had a subscription for at least a year if not longer. So I then upgraded my subscription and I’m still getting the message. When I try to go to the camera and watch it live is when it happens. NEVER HAD THAT BEFORE.

Re: Feed

BrianT99 — Mon, 06 May 2024 20:51:04 GMT

I'm having this issue too - also have an established subscription - message and behavior appear to be a bug with the app. Contacting support seems difficult. Frustrated.