topic Cannot login using browser from my home network. ocapi-app.arlo.com blocked in Arlo Secure

Cannot login using browser from my home network. ocapi-app.arlo.com blocked

Typoman — Tue, 28 Nov 2023 00:31:28 GMT

I suddenly cannot login from home to my Arlo dashboard when using a browser. Using Chrome DevTools, I can see the following error:

Access to XMLHttpRequest at 'https://ocapi-app.arlo.com/api/auth' from origin 'https://my.arlo.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

If I change my public IP by using a vpn, I can login without issue. How can I fix this? Is my public IP blocked by some Arlo WAF like CloudFlare or something?

Re: Cannot login using browser from my home network. ocapi-app.arlo.com blocked

BrookeN — Thu, 30 Nov 2023 00:35:27 GMT

Are you able to sign into your account now? Have you tried different browsers or deleting the cache and cookies?

Re: Cannot login using browser from my home network. ocapi-app.arlo.com blocked

Typoman — Thu, 30 Nov 2023 00:36:31 GMT

I can login now. I waited 24 hours without attempting to authenticate and it started working.

Re: Cannot login using browser from my home network. ocapi-app.arlo.com blocked

BrookeN — Thu, 30 Nov 2023 00:37:34 GMT

Good to hear!

Re: Cannot login using browser from my home network. ocapi-app.arlo.com blocked

Keviin — Sat, 16 Dec 2023 00:42:09 GMT

I still have this issue and I've tried clearing cache, incognito, different browsers, networks etc.

Re: Cannot login using browser from my home network. ocapi-app.arlo.com blocked

BrookeN — Mon, 18 Dec 2023 16:40:30 GMT

Are you able to log in on a mobile browser and the app?