topic Re: Help. Arlo pro 2 dont record. Live stream works in Arlo Secure

Help. Arlo pro 2 dont record. Live stream works

D1ng0 — Sat, 25 Nov 2023 19:40:39 GMT

It seems that my grandfathered plan of the free 7 day cloud subscription has disappeared. Any idea on this or why i my arlo pro 2's dont record.

Re: Help. Arlo pro 2 dont record. Live stream works

DannyBearAgain — Sat, 25 Nov 2023 22:25:02 GMT

If you can make a manual recording while live streaming and it shows up in the library/feed then you still have cloud storage working.

The problem might be related to the camera needing a reset. Remove camera battery for 10sec to reset.

Check the base station mode is set correctly, power cycle base station as a start.

Re: Help. Arlo pro 2 dont record. Live stream works

jmadler — Fri, 01 Dec 2023 14:15:57 GMT

I lost 7 day storage on my Pro 2 cameras as well. Did you get it back?

Re: Help. Arlo pro 2 dont record. Live stream works

BrookeN — Mon, 04 Dec 2023 18:34:29 GMT

New, updated information is now available regarding the EoL policy. These changes will allow Arlo legacy users who currently have 7-day storage service to continue receiving that service, uninterrupted.

I encourage you to visit https://downloads.arlo.com/images/PDFs/EOL_Policy/arlo-end-of-life-policy-021023.pdf and read up on these changes.

Re: Help. Arlo pro 2 dont record. Live stream works

jmadler — Mon, 04 Dec 2023 21:16:15 GMT

That updated information doesn't help. My Pro 2 cameras were active and my 7-day recordings recently disappeared. When I try "customer support" through the app the only automated response I can get is that I need to sign up for a subscription. I had 7-day storage; and now I don't.

Re: Help. Arlo pro 2 dont record. Live stream works

BrookeN — Mon, 04 Dec 2023 23:09:45 GMT

Is there videos within the library? Are modes and rules set up within the app?

Re: Help. Arlo pro 2 dont record. Live stream works

StephenB — Tue, 05 Dec 2023 12:44:01 GMT

@jmadler wrote:

My Pro 2 cameras were active and my 7-day recordings recently disappeared.

Can you make a manual recording while livestreaming?

Re: Help. Arlo pro 2 dont record. Live stream works

jmadler — Tue, 05 Dec 2023 14:27:36 GMT

This morning, my library is back, at least for December. Nothing from the end of November. One of my troubleshooting things was to unplug the base station. After doing that, I can't get one of my cameras back online. It's powered and I've tried resetting it a number of times.