topic Re: Subscription in Arlo Secure

Subscription

8Has — Thu, 16 Nov 2023 03:34:28 GMT

Product

Subscription

Re: Subscription

BrookeN — Fri, 17 Nov 2023 19:17:57 GMT

Can you provide more information on what assistance is needed?

Re: Subscription

8Has — Fri, 17 Nov 2023 19:33:23 GMT

I purchased 4pcs of Arlo essentials Camara but need to purchase a secure cloud storage subscription. Each time I try it always says no subscription. Lastly I was to not to used an iPhone so I try a Samsung but still failed.

Re: Subscription

BrookeN — Fri, 17 Nov 2023 20:50:41 GMT

Follow these steps and see if you are able to sign into a subscription plan:

https://kb.arlo.com/000056588/How-do-I-subscribe-to-Arlo-Secure

Re: Subscription

StephenB — Sat, 18 Nov 2023 15:31:16 GMT

@8Has wrote:

I purchased 4pcs of Arlo essentials Camara but need to purchase a secure cloud storage subscription. Each time I try it always says no subscription. Lastly I was to not to used an iPhone so I try a Samsung but still failed.

Use a PC (my.arlo.com).

But first check that you are in a location where Arlo offers subscriptions. There is a list here:

https://www.arlo.com/en_gb/support/faq/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

Re: Subscription

8Has — Thu, 23 Nov 2023 10:42:22 GMT

I noticed my country is not in the listing of countries you offer subscription however am disappointed that I purchase a product without knowing it had subscription restrictions. Am in Africa precisely Liberia.

Re: Subscription

StephenB — Thu, 23 Nov 2023 11:40:14 GMT

@8Has wrote:

I noticed my country is not in the listing of countries you offer subscription however am disappointed that I purchase a product without knowing it had subscription restrictions. Am in Africa precisely Liberia.

If you have a VPN, you can try creating a new account with the VPN terminating in a country where Arlo offers subscriptions. You also would need a credit card with a billing address in that country (or use Apple Pay or PayPal if you use a country where Arlo accepts those).

https://kb.arlo.com/000062542/How-do-I-change-the-payment-method-for-my-Arlo-account

Once the account is created, disconnect the VPN, as you can't use it when the cameras (or base) are added to your account.

Note this isn't something I've ever needed to do, but some users have reported success doing this over the years.