Connection problems

ripa123 — Wed, 15 Nov 2023 13:25:47 GMT

Hi,

Can some kind person help me with Arlo Pro 4 camera installation?

So far I have had worst installation experince ever.

I have tp-link Wireless N 4G LTE Router. I have done speed test which is 8mbs.

My iphone Arlo app is connected to the router I do not have celluar data on.

Arlo Pro 4 makes the connection sound of the QR code but it cant find the camera and make the connection.

I have reset and set up again the router and uninstallaed the app few times.

Nothing help.

I even bought Arlo SmartHub and tried to set up camera thought it. Didn't work out.

Any advices in this deserate situation?

Al lthe best,

Ripa

Re: Connection problems

BrookeN — Thu, 16 Nov 2023 19:00:28 GMT

Here is the user manual as well, with step by step instructions on how to set up the Arlo Pro 4. If you have any trouble after these two links, reach back out and we will look into it further.

https://www.arlo.com/en-us/images/documents/arlopro4/Arlo_Pro4_Device_UM_NA_3.pdf