Returns w/o live agent support

VirtueBowlingSu — Mon, 27 Dec 2021 18:12:13 GMT

Hello,

I really need to process a return. Ordered from Arlo.com on 12/2, completely unopened. Order# 10273291. 3x Arlo Essential XL Spotlight Camera - White which isn't available in the model drop down for this post. I have used the chat several times and all of the community support documents on this website. I reply "return" go through all of the prompts and when I click on customer service I get:

"After reviewing your account, it appears that you are not entitled to live agent support. However, you can utilize any of the self-support options available to you including this chat bot, the Arlo Community, and the Arlo support site where you can find how-to articles and videos."

I then tried just sending "order support team" and got a phone number I could call which was 866-703-7130. Alas! A phone number.... that doesn't even work. I tried with a "1" and w/o a "1" and both asked for a passcode and never mentioned anything about being Arlo.

I am not trying to be an emotional, angered Karen here, but this has got to be the worst customer service ever. It's one thing to hire a bad agent, it's another when your model shows your customer service intent. I really hope someone can help me with this return and provide me with an RMA.

Thanks,
Craig Spencer

Re: Returns w/o live agent support

JamesC — Mon, 27 Dec 2021 19:29:40 GMT

VirtueBowlingSu,

I will reach out to you in a private message with more information on this issue.

JamesC

Re: Returns w/o live agent support

BillWalker — Tue, 22 Feb 2022 21:12:52 GMT

James C,

I have a question about contacting Arlo support about obtains an RMA. Please help.

Re: Returns w/o live agent support

JamesC — Wed, 23 Feb 2022 01:32:20 GMT

BillWalker,

You're welcome to ask your question here or visit the following article to find out more information on contacting support: What is the Support Center in the Arlo App?

JamesC

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Returns w/o live agent support

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Re: Returns w/o live agent support

Re: Returns w/o live agent support