topic Re: Arlo subscription in Arlo Secure

Arlo subscription

Jojo325 — Sat, 04 Nov 2023 18:36:41 GMT

My arlo was billed yesterday but video stopped working and feed.I pay 14.98 a month. Called support he’s telling me i have to cancel my subscription and pay for an annual one. Has anyone heard of this? Its been working fine until my billing date.

Re: Arlo subscription

StephenB — Sat, 04 Nov 2023 20:06:39 GMT

@Jojo325 wrote:

My arlo was billed yesterday but video stopped working and feed.I pay 14.98 a month. Called support he’s telling me i have to cancel my subscription and pay for an annual one. Has anyone heard of this? Its been working fine until my billing date.

I think you might have reached a scammer.

Did you google a phone number? That generally won't work - you need to get phone support through the app.

Re: Arlo subscription

Jojo325 — Sat, 04 Nov 2023 20:10:44 GMT

Yes last googled the arlo customer service number. It makes sense he was a scammer because he was very rude and not making sense to why the camera stopped working.

Re: Arlo subscription

JamesC — Mon, 06 Nov 2023 17:19:03 GMT

Jojo325,

When contacting support, always use the Arlo app under Settings > Support. You can read more here to avoid support scams: https://kb.arlo.com/sv/000062119/How-can-I-avoid-Arlo-support-scams#:~:text=Use%20the%20Arlo%20Secure%20App,bank%20information%20for%20Support%20services.

If you're subscription is active and you're still not receiving motion events in feed, check to make sure your camera is Armed. You can find information on arming your device here: https://kb.arlo.com/000062829/Arm-or-Disarm-Arlo-Devices-Arlo-Secure-App-4-0

JamesC