topic Re: schedule in new app in Arlo Secure

schedule in new app

Confused23 — Thu, 26 Oct 2023 17:29:27 GMT

Why is the new app completely different to previous. I have spent 3 hours on my phone trying to work out how to schedule on and off times. It took me 10 seconds with previous app. Which was intuitive This one uses completely different language and terminology. Not happy.

Re: schedule in new app

jguerdat — Thu, 26 Oct 2023 17:29:34 GMT

The app is the same but it supports 2 different user interfaces (UI). The old UI uses Library to view recordings while the new one uses Feed. Adding the new camera caused the migration from the old UI to the new one (if you were watching, the first step is to migrate and then to add the new camera).

The schedule is set up in Routines. Click on the "+" at the top and choose schedule. You need to do this at least twice - once to cause the system to use one mode and another to then change to another. Custom modes don't transfer to the new UI so you have to edit the 3 default ones to do what you need. The reason for only 3 modes is due to the security system only being able to choose between those 3.

Read this FAQ for all details:

https://kb.arlo.com/000062942/How-do-I-add-a-Schedule-Automation-to-my-Arlo-system

Re: schedule in new app

Confused23 — Fri, 27 Oct 2023 05:04:24 GMT

i have 2 base stations and multiple cameras at each requiring different schedules. when i think i am adding a schedule to a particular camera - all schedules that i have entered appear so i dont know if these are relevant to all cameras or just the ones i selected them for. remain confused.

Re: schedule in new app

jguerdat — Fri, 27 Oct 2023 13:01:53 GMT

You don't add a schedule to a camera - you add a MODE to the schedule. Each mode has rules for various cameras so those cameras will detect and (usually) record.

Maybe some details as to what cameras and bases you have as well as what you're attempting to do would be useful. Also, do you see Library to view recordings or Feed? The current apps support 2 different user interfaces (UI) so answers to questions may rely on which UI you're using. Screenshots can also be useful.

Re: schedule in new app

Edinburgh_lad — Mon, 30 Oct 2023 07:33:16 GMT

I too have a problem with setting up schedules. Honestly, Netgear knew what they were doing; this lot, on the other hand, have no idea. They're trying to reinvent the wheel. By doing this, they're making the whole system less flexible. And the worst one can do is not to listen to your customers, and Arlo seems to be very good at that.

So, I'm so busy at work, but instead, I'll be fiddling with the whole system trying to make sense of someone's crazy ideas that aren't logical (i.e. not to have a custom mode anymore.) Really not happy at all.

Re: schedule in new app

Confused23 — Mon, 06 Nov 2023 00:12:47 GMT

so i have ditched all of my old cameras. i have managed to get 2 new essential 2k indoors working on the same mode/schedule. i also have a Essential2k battery camera that is also on the same mode/schedule but is on 24/7 never on standby as it is supposed to be.

i want to establish different modes for different cameras but that doesn't seem possible.

confused and annoyed

Re: schedule in new app

Edinburgh_lad1 — Mon, 06 Nov 2023 00:18:28 GMT

Look at my post in New GUI in the Ultra section. Once the mods approve the screenshots, you can set up the new schedule using my guide.

Re: schedule in new app

jguerdat — Mon, 06 Nov 2023 13:17:59 GMT

@Confused23 wrote:

i want to establish different modes for different cameras but that doesn't seem possible.

Assuming you're using the new user interface (UI) that uses Feed to view recordings, you can't add modes. You have to use the 3 default modes to accomplish what you need. If you're using the old UI that uses Library to view recordings, you can create custom modes but at some point you'll be migrated to the new UI and lose those modes.

Re: schedule in new app

swiftd — Mon, 06 Nov 2023 23:36:22 GMT

Is there any info available on whether Arlo intends to add the custom mode functionality back into the Arlo Secure app?

Re: schedule in new app

Confused23 — Tue, 07 Nov 2023 05:38:14 GMT

sorry what do you mean by the Ultra section?

Re: schedule in new app

StephenB — Tue, 07 Nov 2023 12:35:44 GMT

@Confused23 wrote:

sorry what do you mean by the Ultra section?

It's an area of the forum dedicated to Ultra cameras.

I think @Edinburgh_lad1 is pointing you to this post:

https://community.arlo.com/t5/Arlo-Ultra/New-Arlo-GUI/m-p/1933612#M22291

Re: schedule in new app

arlocuss32 — Fri, 19 Jan 2024 02:34:26 GMT

I agree with you as I have been on the phone several times this week and no one has been able to help me although some good technical support personnel tried but this app is CRAP.

Re: schedule in new app

TexasRed89 — Mon, 08 Jul 2024 14:50:41 GMT

Totally agree with @Confused23 I updated the App last night and have spent a couple of hours now trying to figure out how to reschedule all of my cameras. It is NOT intuitive, so here I am on the board looking for help guidance. Whoever the marketing person was who thought the previous feature was inadequate and this update either fixes scheduling or makes it better was totally off the mark.

Re: schedule in new app

Confused23 — Mon, 08 Jul 2024 23:58:16 GMT

Ive given up - im throwing my ARLO's in the bin and going with a different camera supplier who has an app that works and suites my needs.

have been disgusted at the lack of response and care from ARLO about their absolutely crap APP.

Re: schedule in new app

jguerdat — Tue, 09 Jul 2024 13:34:27 GMT

Try this FAQ to set up schedules:

https://kb.arlo.com/000062942/How-do-I-add-a-Schedule-Automation-to-my-Arlo-system

Re: schedule in new app

sacradash — Thu, 22 Aug 2024 02:29:18 GMT

I agree that they threw the baby out with the bath water. Terrible UI, definitely not user friendly. Less customization options.

Re: schedule in new app

rhiggsbear — Wed, 11 Dec 2024 02:25:11 GMT

They tell you how to schedule the start time but NOTHING regarding the end time.

Re: schedule in new app

jguerdat — Wed, 11 Dec 2024 14:01:15 GMT

The end time is when a different schedule is created, perhaps to use the Standby (or other) mode.

Re: schedule in new app

Confused23 — Thu, 12 Dec 2024 05:12:28 GMT

that would be the obvious answer - but it doesnt work that way. i cant believe how bad this ARLO app is and the fact that ARLO wont support it at all - requiring customers (former) to ask other to answer their questions. im changing brands.

Re: schedule in new app

StephenB — Thu, 12 Dec 2024 12:54:04 GMT

@Confused23 wrote:

that would be the obvious answer - but it doesnt work that way.

It actually does "work that way". Each start time needs to have its own automation. (The end time of each time segment has a corresponding start time of the next segment).

If you give us details of what cameras you have, and when you want them armed and disarmed, we can give you more specific advice.