https://community.arlo.com/t5/Arlo-Secure/you-charged-me-for-service-and-I-m-not-getting-it/m-p/1933927#M5691 <P>I purchased the secure service for $19.25 on November 3rd, this was after the free trial ended. My service was reinstated and everything functioned until this afternoon when I was notified that my free trial had ended and I needed to pay for the service. You got my money because you turned my service back on. I have evidence that I paid because it's on my bank statement even though you've deleted it from my account on your website.&nbsp;</P><P>&nbsp;</P><P>So do I get the service I paid for, or do I tell my bank to take my money back and report your organization for fraud to every government organization and leave a review like this with every merchant who sells your product?</P> Tue, 07 Nov 2023 07:45:36 GMT jtclary 2023-11-07T07:45:36Z https://community.arlo.com/t5/Arlo-Secure/you-charged-me-for-service-and-I-m-not-getting-it/m-p/1933927#M5691 <P>I purchased the secure service for $19.25 on November 3rd, this was after the free trial ended. My service was reinstated and everything functioned until this afternoon when I was notified that my free trial had ended and I needed to pay for the service. You got my money because you turned my service back on. I have evidence that I paid because it's on my bank statement even though you've deleted it from my account on your website.&nbsp;</P><P>&nbsp;</P><P>So do I get the service I paid for, or do I tell my bank to take my money back and report your organization for fraud to every government organization and leave a review like this with every merchant who sells your product?</P> Tue, 07 Nov 2023 07:45:36 GMT https://community.arlo.com/t5/Arlo-Secure/you-charged-me-for-service-and-I-m-not-getting-it/m-p/1933927#M5691 jtclary 2023-11-07T07:45:36Z https://community.arlo.com/t5/Arlo-Secure/you-charged-me-for-service-and-I-m-not-getting-it/m-p/1933944#M5693 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/932764">@jtclary</a>&nbsp;wrote:<BR /> <P>I purchased the secure service for $19.25 on November 3rd, this was after the free trial ended.</P> <HR /></BLOCKQUOTE> <P>Did you check that the cameras are in the subscription plan?&nbsp; You might need to drag them into the plan manually.</P> <P>&nbsp;</P> <P>Or is the issue that you aren't seeing the subscription plan at all in the app?</P> Tue, 07 Nov 2023 11:44:48 GMT https://community.arlo.com/t5/Arlo-Secure/you-charged-me-for-service-and-I-m-not-getting-it/m-p/1933944#M5693 StephenB 2023-11-07T11:44:48Z