topic Re: Arlo IOS Notification sounds in Arlo Secure

Ios17 notification sound has changed

Brendafromsp — Sat, 23 Sep 2023 21:08:07 GMT

Since ios17 was introduced the notifications of the arlo app are hardly audible because apple has changed the default sound of notifications to one with a much lower volume. This makes it impossible to hear notifications while sleeping when people trespass our property. Arlo : when will you build in a custom sound possibility for notifications.

Without this change our home security system is almost useless.

Betreff: Ios17 notification sound has changed

Hansheiri — Sun, 24 Sep 2023 19:26:52 GMT

Genau meine Rede. Dass ich in der Nacht keinen anständigen Alarmton habe ist für mich absolut unverständlich. Ihr behauptet das Beste auf dem Markt zu sein, aber dieses kleine Versäumnis macht euer ganzes System zu einer absoluten Farce. Nein, so kann ich euer Produkt auf keinen Fall weiterempfehlen.

Re: Arlo IOS Notification sounds

pleaselisten — Sun, 24 Sep 2023 20:16:49 GMT

I have been using Arlo for around 8 years. I am looking to upgrade equipment but since updating to IOS17 I never hear my notifications. Makes this system useless. This is a huge problem for me and if it's not resolved in the next couple days I will be leaving the Arlo platform.......what a shame that something so simple doesn't work. You guys need to get it together.

Re: Ios17 notification sound has changed

Bill812 — Mon, 25 Sep 2023 00:41:39 GMT

I totally agree. Arlo apparently fixed an option in 2017/2019 (can’t remember which) for Android systems. In the thread it mentioned an iOS update was “coming soon” to allow iPhones to customize the notification sound.

As my wife just said, we didn’t by the Arlo system to only be a “good witness,” but rather an actual alert system.

We are looking into other camera monitoring systems.

Re: Ios17 notification sound has changed

JSimm — Mon, 25 Sep 2023 15:31:02 GMT

We are really struggling to hear the notifications from our cameras. We hope Arlo/Apple can get this fixed quickly. This is a safety issue which is why we have invested in the Arlo Camera system to begin with.

Re: Arlo IOS Notification sounds

TLCS — Mon, 25 Sep 2023 19:13:27 GMT

I am having the same problem. We are not being notified after the upgrade. I can figure out how to change it.

Re: Ios17 notification sound has changed

Planty — Mon, 25 Sep 2023 19:48:06 GMT

Completely agree. These cameras have saved an attempted break in once but are completely useless now as there’s no way the new sound will wake me up. I’m contemplating sending the 3 new pro 3 cameras back and going with something else.

Re: Ios17 notification sound has changed

Mugsmt — Tue, 26 Sep 2023 04:50:18 GMT

Has there been any response from arlo

Re: Ios17 notification sound has changed

Brendafromsp — Tue, 26 Sep 2023 10:58:38 GMT

No, they haven't. I have made a seperate complaint/request as well to tell them what's wrong with their app and what they need to change. The person I spoke to first wanted me to contact apple. 🙂
I think it would be a good thing if many people would complain so they understand the importancy. I now have asked to change it and to give me a follow up when they will. I got a case number.

After installing IOS 17.0.1 push notifications do not make a sound

Hegoat — Wed, 27 Sep 2023 14:58:51 GMT

After installing IOS 17.0.1, push notifications do not make a sound. It’s not working on all the cameras and spotlights. The audio alert is an important function notifying the user someone is on the property.

Re: Arlo IOS Notification sounds

BobKinNJ — Wed, 27 Sep 2023 19:20:39 GMT

Why did upgrading to IOS 17 change the push notification alert sound? It can barely be heard now. It's just one step above a "click".

Re: Ios17 notification sound has changed

Jennebel75 — Thu, 28 Sep 2023 02:59:29 GMT

As everyone else has stated, I am so aggravated with Apple and Arlo. With all this technology nowadays I don’t understand why it’s so difficult to allow users to choose their own sound notifications.
With iOS 17 the alert is as loud as a mouse fart. Thank goodness I have 2 Great Danes for backup security! I’ve been with Arlo for 9 yrs as well but if this isn’t fixed quickly there is no reason in paying for a soundless security system.

Rif.: Ios17 notification sound has changed

MasterMG — Thu, 28 Sep 2023 10:34:15 GMT

It's shameful how Arlo treats its customers, and for years we've been asking for the sound to be changed in notifications and they don't do anything, now that with IOS 17 we can no longer hear anything our camera systems are unusable. thank you arlo your customer service is truly the worst there could be

Re: Ios17 notification sound has changed

sbartzen — Fri, 29 Sep 2023 01:03:51 GMT

Another here in agreement. The new notification sound is useless.

Re: Ios17 notification sound has changed

Bentail — Fri, 29 Sep 2023 11:11:42 GMT

Time to make a change to Ring. I was getting ready to update to new Arlo, but I cannot afford to wait to see if Arlo responds to this new problem. It looks like they would want people to know that they are working on the issue.

Re: Ios17 notification sound has changed

ShayneS — Fri, 29 Sep 2023 18:13:38 GMT

Thank you all for the feedback regarding this new iOS 17 Alert tone. I have provided all of your feedback to the appropriate team regarding this new tone affecting the push notification sound. I will continue to monitor and update this thread with any new information received.

Re: Ios17 notification sound has changed

Exceltic — Sat, 30 Sep 2023 06:59:55 GMT

For more than 7 years, Arlo has not been able to provide IOS users with the possibility to set up a more differentiated sound in the app than the normal IOS notification. This state is unacceptable for a security app like Arlo is.
You don't notice a "bling" that is not perceptible at night or even during the day in a louder environment, and then you can only look back to see how perhaps unwanted people are sneaking around on your property and committing a burglary. Is that what the inventor had in mind?
Why is one simply always fobbed off with the terse answer from you, the selection of another sound under IOS is not possible???!
I have attached the possibility to include a "critical note" in the app. This instruction should be known to your development team.
I can not understand their attitude for IOS users to change this, with the best will in the world.
With these instructions it should be possible to add a "critical hint" perhaps schedule-bound as a selection. So you would get a clear hint even when the iPhone is muted.
Please forward to your developer team!
Maybe this will finally work!
Greetings

Re: iOS Notification Sound

MSNBC — Sat, 30 Sep 2023 07:52:37 GMT

I got Arlo only a couple of weeks ago, and I will be returning them. It's useless without a proper notification sound at night. Very disappointing.

How to change notification sound with IOS 17?

Hudson11 — Sat, 30 Sep 2023 12:56:47 GMT

How do we change the notification sound for alerts with IOS 17? The new notification sound is so quiet and I cannot hear it.

Re: Ios17 notification sound has changed

Jimmyjammim — Sat, 30 Sep 2023 13:42:14 GMT

I’m in total agreement with this post! I’ve been a long time user. However, if this isn’t resolved, im out!