topic Forcing payments for free plan in Arlo Secure

Forcing payments for free plan

Poss — Wed, 08 Dec 2021 05:54:30 GMT

Have had free plan for years, Had a free trial of extra features pushed on me without ever accepting. Now says trial is over and have to pay to see originally free cameras. Rip off.

Re: Forcing payments for free plan

Dannybear — Wed, 08 Dec 2021 06:50:57 GMT

Cheers for the heads up.

Did you try canceling your subscription from your arlo account under settings?

Re: Forcing payments for free plan

StephenB — Wed, 08 Dec 2021 11:45:49 GMT

@Poss wrote:

Have had free plan for years, Had a free trial of extra features pushed on me without ever accepting. Now says trial is over and have to pay to see originally free cameras.

Was this with new cameras? Or your original Pro 2s?

No idea why you'd suddenly get a trial for old cameras. Pro 2s still can take advantage of the free 7-day cloud storage with no subscription. But newer cameras (Pro 3/4, Ultra, Essential) all require a subscription for cloud storage.

Also, there has always been a 5-camera limit for the free cloud storage, so if you have more than 5 unsubscribed cameras in the account you might have reached that limit.