topic Reporting possible privacy issue in Arlo Secure

Reporting possible privacy issue

zpliu — Mon, 23 Oct 2023 12:38:51 GMT

Hi Arlo team, can someone reach out to me via private message or email? I’d like to share a screenshot of a thumbnail on the Arlo secure app. The thumbnail is NOT that of my camera, but some other random camera from some other user.

there don’t seem to be any avenue to report it

Re: Reporting possible privacy issue

jguerdat — Mon, 23 Oct 2023 13:07:56 GMT

If you have a subscription you can use Settings, Support to choose a camera model. Scroll down to Contacts to talk to official support.

You can also PM @JamesC , @ShayneS or @BrookeN .

Re: Reporting possible privacy issue

zpliu — Mon, 23 Oct 2023 13:20:26 GMT

Thanks @jguerdat. Unfortunately I don’t have a subscription, thus I only got the run around from the chat bot.

can’t seem to find a way to PM any of the 3 of them. @JamesC , @ShayneS , @BrookeN would appreciate if one of you can contact me. Thanks.

Re: Reporting possible privacy issue

jguerdat — Mon, 23 Oct 2023 13:26:59 GMT

If you click on any of those names as a link, their profile pops up. Near the top right is where you can send them a PM.

Re: Reporting possible privacy issue

StephenB — Mon, 23 Oct 2023 13:28:43 GMT

You can also click on the envelope icon in the upper right of the forum page.

Re: Reporting possible privacy issue

zpliu — Mon, 23 Oct 2023 13:36:19 GMT

Thank you all. Have sent a message to @ShayneS

Re: Reporting possible privacy issue

ShayneS — Tue, 24 Oct 2023 23:03:38 GMT

@zpliu

Thank you for this feedback, we're working with the development team to investigate this report. I will provide more information as soon as possible.

Re: Reporting possible privacy issue

Aquasunn — Fri, 19 Apr 2024 17:12:57 GMT

Arlo makes it practically impossible to file a complaint about privacy concerns. Even their notice about privacy is vague. I have a screenshot of a similar issue where the camera is showing some someone else’s house instead of my own. This is extremely concerning and I want someone to file a formal complaint and investigate the issue.