topic Android microphone issues in Arlo Secure app in Arlo Secure

Android microphone issues in Arlo Secure app

shabuka — Sun, 22 Oct 2023 02:35:59 GMT

Hi all!

I just bought a suite of devices from Arlo (Essentials 2k 2nd Gen Doorbell, 2nd Gen Outdoor Camera and the Chime 2).

Set everything up and seemed fine, but my Android Z Fold 3 (and spare cheaper Android phone) don't seem to work with the microphone functions for 2-way talking or when the bell is rung.

My partner is added as an admin and can use those features fine with his iPhone. I also tried the web portal and that works fine too. It also works on the website on my phone - just not the app...

Troubleshooting steps I have tried:

have restarted the phone and app
have uninstalled/reinstalled the app
have tried on speaker, with airpods connected, with a wired headset
have confirmed the microphone permissions are on. I even turned them off and back on just to check. I also tried the setting where it asks permission when you try to use it each time - no avail!

The only thing I haven't done is remove the cameras and re-add them because it's not just one camera, it works for the iPhone/computer and I would like to avoid having to restart the config again.

Is this just the app not playing well with Android generally?

I've contacted support separately, but figured I would try here too!

Re: Android microphone issues in Arlo Secure app

jguerdat — Sun, 22 Oct 2023 13:57:40 GMT

Is it possible that the mic is muted?

Re: Android microphone issues in Arlo Secure app

shabuka — Mon, 23 Oct 2023 12:23:44 GMT

The mic is not muted. I've confirmed everytime I test. I believe it to be an issue with the app and my particular models of Android phones.

Re: Android microphone issues in Arlo Secure app

jguerdat — Mon, 23 Oct 2023 13:11:06 GMT

Use Settings, Support to select a camera model. Scroll down to Contacts to talk to official support.

Re: Android microphone issues in Arlo Secure app

shabuka — Tue, 24 Oct 2023 00:17:28 GMT

Thank you - yes I did that before the community post, but I just thought I would try the community at the same time.