topic Downgraded to basic plan in Arlo Secure

Downgraded to basic plan

HappyFlowers — Mon, 02 Oct 2023 15:50:42 GMT

Cameras not recording to library after software update and one camera downgraded to basic plan

has this happened to anyone else

Re: Downgraded to basic plan

Cherissa — Sat, 23 Sep 2023 23:07:56 GMT

This has also happened to me. I am not pleased at all. No explanations or compensation either.

Re: Downgraded to basic plan

StephenB — Mon, 25 Sep 2023 11:09:15 GMT

@HappyFlowers wrote:

Cameras not recording to library after software update and one camera downgraded to basic plan

has this happened to anyone else

@Cherissa wrote:

This has also happened to me. I am not pleased at all. No explanations or compensation either.

Can you both confirm the camera model (seems unlikely to be the Essential 2)? Go into support and select the camera. Scroll down to the product id field, which will contain a part number. You can post that part number here in a reply if you aren't sure exactly what camera you have.

Also

Do you have a paid subscription?
If you have the trial subscription, did you check that it didn't expire?

Re: Downgraded to basic plan

xbaseguru — Fri, 29 Sep 2023 15:47:36 GMT

I have not received notifications or recordings since September 19,2023. Very disappointing!

Re: Downgraded to basic plan

HappyFlowers — Sun, 01 Oct 2023 11:27:26 GMT

Had to have Verisure engineer come out to ‘integrate’ camera;

asked him why camera had suddenly gone in to a basic plan and he had no idea!

All very odd.