topic Not a full month subscription in Arlo Secure

Not a full month subscription

James6 — Tue, 26 Sep 2023 19:44:04 GMT

Why does a monthly subscription not last a month? Why does it only last 28 days, meaning in a full year you would take 13 payments when it should be 12?

Re: Not a full month subscription

StephenB — Wed, 27 Sep 2023 14:05:55 GMT

@James6 wrote:

Why does a monthly subscription not last a month? Why does it only last 28 days, meaning in a full year you would take 13 payments when it should be 12?

I believe it does last a calendar month. Perhaps @JamesC can clarify.

Re: Not a full month subscription

ShayneS — Wed, 27 Sep 2023 18:34:09 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.