topic Re: My VMB4000r3 will not live stream in Arlo Secure

My VMB4000r3 will not live stream

Raampage — Thu, 14 Sep 2023 21:17:18 GMT

Recently all 5 cameras will no longer 'live stream'.

I have done EVERYTHING, reset modem / router / base / cameras / tried different browsers / cleared data / hopped on one foot while whistling dixie.

It was all working a few days ago.

I'm running the latest firmware: 1.21.1.0_4300_898b168

The App on my Android works fine.

Also, I can use the positioning in the settings and get a live feed.

But when I click the play button on the web app, I get the 3 dots... and then 'The request timed out'

It does detect and record clips - just the live view is failing.

Re: My VMB4000r3 will not live stream

Raampage — Fri, 15 Sep 2023 04:51:46 GMT

Update!

I restarted the base station a couple more times - and I noticed a message about the Firmware updating....

So now I am at: 1.21.1.0_4302_9611cf3

But, still no live stream.

Re: My VMB4000r3 will not live stream

BrookeN — Fri, 15 Sep 2023 16:48:01 GMT

Here is a link providing some troubleshooting steps. If going through these steps does not work, please provide your internet speed. Also, make sure all the cameras are on the updated firmware as well.

How to troubleshoot Arlo camera live streaming issues

Re: My VMB4000r3 will not live stream

Raampage — Fri, 15 Sep 2023 17:59:29 GMT

I have Cox Gigabit - about 950 mbit down / 115 mbit up

So, plenty of speed.

Also everything is showing latest firmware, with no updates available.

Re: My VMB4000r3 will not live stream

BrookeN — Mon, 18 Sep 2023 16:26:08 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.