topic Arlo secure - valid for 4x Arlo Ultra 2 + Arlo Video Doorbell (wired)? in Arlo Secure

Arlo secure - valid for 4x Arlo Ultra 2 + Arlo Video Doorbell (wired)?

hugggg — Tue, 30 Nov 2021 11:56:23 GMT

Hello, probably a simple question but couldn't find it online:

Does the Arlo Secure plan (e.g. 9.99EUR/mth plan in NL) include multiple Ultra 2 cameras as well as the Arlo Video Doorbell (wired)? Or do you need 2 secure plans (1 for the cameras, 1 for the doorbell).

Thanks in advance!

https://www.arlo.com/nl_nl/serviceplans

Re: Arlo secure - valid for 4x Arlo Ultra 2 + Arlo Video Doorbell (wired)?

StephenB — Tue, 30 Nov 2021 12:26:13 GMT

@hugggg wrote:

Does the Arlo Secure plan (e.g. 9.99EUR/mth plan in NL) include multiple Ultra 2 cameras as well as the Arlo Video Doorbell (wired)? Or do you need 2 secure plans (1 for the cameras, 1 for the doorbell).

https://www.arlo.com/nl_nl/serviceplans

The €9.99 plan has unlimited cameras (and includes the doorbell).

But if you want 4K video from the Ultras, then you'll need to get Secure Plus ( € 14.99).

Re: Arlo secure - valid for 4x Arlo Ultra 2 + Arlo Video Doorbell (wired)?

hugggg — Tue, 30 Nov 2021 12:43:12 GMT

Thank you Stephen. And just to confirm / clarify:

1. For the Ultra 2 cameras: with the €9.99 Secure plan you can watch up to 2K in the app (cloud recordings), but local recordings (USB or SD card in the base / smart hub) are saved in 4K (also when you have a Secure €9.99 plan), correct? Or is the maximum local recording also set at 2K if you have the €9.99 Secure plan?

thanks!

Re: Arlo secure - valid for 4x Arlo Ultra 2 + Arlo Video Doorbell (wired)?

StephenB — Tue, 30 Nov 2021 13:34:30 GMT

@hugggg wrote:

Or is the maximum local recording also set at 2K if you have the €9.99 Secure plan?

Maximum local recording is also set at 2K.

Re: Arlo secure - valid for 4x Arlo Ultra 2 + Arlo Video Doorbell (wired)?

hugggg — Tue, 30 Nov 2021 13:54:01 GMT

Are you sure? When I purchased the system I read something else..

Is 4K recording free?
Yes. All users of Arlo Ultra can stream 4K content without a subscription. You can use 4K by local live streaming or recording 4K motion content onto a microSD card when inserted into an Arlo SmartHub. You can also purchase an add on service to store 4K, motion-activated clips to the Arlo Cloud for easy access anywhere your mobile app has a data connection.

https://kb.arlo.com/000062160/Arlo-Ultra-FAQ

Re: Arlo secure - valid for 4x Arlo Ultra 2 + Arlo Video Doorbell (wired)?

StephenB — Tue, 30 Nov 2021 19:17:05 GMT

@hugggg wrote:

Are you sure?

Yes.

If you have no subscription, then you can get 4K livestreaming and 4K local recording for free.
If you have a 2K subscription, then your local recording is locked to 2K.