topic Re: Connecting Camera Pro4 in Arlo Secure

Connecting Camera Pro4

MykelG — Sun, 30 Jul 2023 03:28:48 GMT

Hi I have 3 cameras and only 2 installed both have solar chargers and one is always 100% charged the other i get allerts every day saying the batterie is low. I have changed this camera out and replaced it with a new camera and solar panel. The new camera is being installed as per instructions I hear a beep and when i seach for devices it says NO cameras where foud. Not even my camera that is working? Very frustrating I have checked the 2.4gh network when i log on i can see camera two however, it still says NO cameras found.

Re: Connecting Camera Pro4

StephenB — Mon, 31 Jul 2023 12:45:42 GMT

@MykelG wrote:

The new camera is being installed as per instructions I hear a beep and when i seach for devices it says NO cameras where found.

"Add Devices" excludes your existing cameras. Not even my camera that is working?

Have you tried on-boarding from a PC (my.arlo.com)?

Re: Connecting Camera Pro4

MykelG — Tue, 01 Aug 2023 03:07:29 GMT

Yes i set it up at my PC and at the point of install with my mobil, it beeps every time and then says can not find ANY cameras.

I go onto arlo and it shows camera 2 working as it should?

Re: Connecting Camera Pro4

StephenB — Wed, 02 Aug 2023 11:08:16 GMT

@MykelG wrote:

I go onto arlo and it shows camera 2 working as it should?

You are saying it is working in the browser, but not the app?

Are you using the same credentials (username/password) in the app as you used in the browser?

Re: Connecting Camera Pro4

MykelG — Fri, 18 Aug 2023 07:32:39 GMT

After hours of trying i got it to work then it stoped working and does not show up in my devices and now the blue light won't come on at all

Re: Connecting Camera Pro4

ShayneS — Mon, 21 Aug 2023 17:24:32 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.