topic Re: Brand new install. Can’t share camera in Arlo Secure

Brand new install. Can’t share camera

Charcuterist — Wed, 26 Jul 2023 13:44:09 GMT

New installation with one wired essential doorbell camera. I’m trying to share my camera with my wife. She created a new account. I shared the camera. We followed all the steps that have been pointed out before on this forum. Her invite shows as pending and she has no camera on her feed. I see there are similar complaints going back many months on this forum. But I’m a new Arlo user as of 7/21/23. Really surprised this can be an issue for brand new users.

Re: Brand new install. Can’t share camera

StephenB — Wed, 26 Jul 2023 13:50:55 GMT

@Charcuterist wrote:

We followed all the steps that have been pointed out before on this forum. Her invite shows as pending and she has no camera on her feed.

Did she try using a PC?

If not, have her try clicking on "create account" in the email, and then log into her existing account when the browser opens to my.arlo.com. Note she needs to fully log in (completing the two-factor verification step).

There might be another step needed after that, but you need to get the invite accepted next.

Re: Brand new install. Can’t share camera

Charcuterist — Thu, 27 Jul 2023 02:17:10 GMT

Logging in via PC worked. It should be noted that logging in via a Browser from an IPAD with desktop mode does not work. It doesn’t matter which browser, either. I tried Safari and Chrome. Users definitely have a narrow choice in getting this to be successful and I recommend that further recommendations on this topic be even more specific. Please, please send this ticket to your developers and work it in to the next sprint.

Re: Brand new install. Can’t share camera

Share24 — Thu, 27 Jul 2023 06:41:12 GMT

On a previous forum, 2/2023, they said to ʻpretendʻ to add a new device, Pro 5. We just purchased a Pro 4 series. I followed their instructions, clicked on Camera, Click on Pro 5S 2K, then it said he needed to upgrade the Arlo app on his phone. It went through the upgrade in seconds and I clicked a few more buttons, and all the shared cameraʻs appeared in his app, under his own log in. I am still in the trial period, so being in the trial period was not the issue.

I hope this helps. Iʻm super relieved that it worked for us.