topic Re: Subscriptions keep self cancelling. in Arlo Secure

Subscriptions keep self cancelling.

Retired_Member — Sun, 02 Jul 2023 12:48:56 GMT

about a month ago I cancelled my CRV plannns so I could change them. Since then it also cancelled my Arlo Secure plan and will not let me re subscribe to anything sincere. If I try to add Arlo Secure it says it’s active but then one minute later it is not and I get a refund message from ARLO.

Re: Subscriptions keep self cancelling.

ShayneS — Wed, 05 Jul 2023 19:02:04 GMT

Hi @Retired_Member

Are you still experiencing this issue?

Re: Subscriptions keep self cancelling.

Retired_Member — Wed, 05 Jul 2023 19:05:15 GMT

YES!

I have submitted to ARLO Support but have had no reply from them.

Re: Subscriptions keep self cancelling.

ShayneS — Wed, 05 Jul 2023 20:10:27 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43561242

Re: Subscriptions keep self cancelling.

Retired_Member — Mon, 10 Jul 2023 14:31:51 GMT

Thanks for trying. Arlo Support called me, they cancelled the escalation from here because there was already an escalated ticket for this issue. Engineers are working on it, they do not know why this is happening but I'll get an email once they do. Two months latter and nothing. . . . I've created a new account and have started migrating my cameras, I do not for see a solution any time soon and I need these to work or buy a different system.