topic Re: video issues in Arlo Secure

video issues

kriddle_277 — Sat, 10 Jun 2023 12:20:53 GMT

I purchased arlo 5S cameras to replace eol pro and pro2 cameras. I had no problems with video or connectivity with the old cameras, but the new ones I can't get the activity zone setup because you can view the video. I get alarms and video with the alarms for whatever the default activity zone is, but I can't see live video or be able to get video to setup the activity zone.

Re: video issues

JaneM — Sat, 10 Jun 2023 19:42:22 GMT

same issue for me.
Surely there will be a new update for the app because this current version has glitches imo.

Re: video issues

JamesC — Mon, 12 Jun 2023 16:47:02 GMT

kriddle_277,

When you try to live stream the camera, are you getting any error messages? What does the signal strength icon show for the camera?

JamesC

Re: video issues

JaneM — Mon, 12 Jun 2023 19:28:01 GMT

No error messages. Signal is full strength. It is only on the Feed tab that the picture cannot return to the main screen. Changing the iPad’s orientation has no effect. There is no back-up or return arrow.

Everything else works perfectly. Thanks so much.

Re: video issues

JaneM — Mon, 12 Jun 2023 19:32:52 GMT

Activity zones showed up yesterday, so maybe it takes time for the system to register everything. Only issue now is the Feed window, when opened, doesn’t return to the main screen - on an ipad.

Re: video issues

kriddle_277 — Mon, 12 Jun 2023 22:03:38 GMT

I have full bars, sometimes I get an error and other times it spins until it times out. I'm using the computer with Window 11 and Chrome. I don't have problems with the other 2 new cameras.