topic Re: Offline for 30 mins in Arlo Secure

Offline for 30 mins

CraigArlo — Thu, 08 Jun 2023 18:12:04 GMT

Arlo system has been offline now for over 30 mins. I did usual reboot/off/on stuff. Nothing is working. Offline using iphone and ipad. Please help. Thanks

Craig

Re: Offline for 30 mins

StephenB — Thu, 08 Jun 2023 18:39:47 GMT

@CraigArlo wrote:

Arlo system has been offline now for over 30 mins.

@JamesC: mine is also showing off-line. Not sure if that is linked to the outage reported on status.arlo.com (which says nothing about off-line status).

Re: Offline for 30 mins

JamesC — Thu, 08 Jun 2023 18:48:53 GMT

The Arlo development team is currently investigating reports of this issue. You can view status updates here: https://status.arlo.com/

We apologize for any inconvenience this has caused.

JamesC

Re: Offline for 30 mins

JamesC — Thu, 08 Jun 2023 19:10:55 GMT

This issue should now be resolved. You may need to log out and log back in to the Arlo Secure mobile app if you're still experiencing any issues.

JamesC

Re: Offline for 30 mins

eelpout — Thu, 08 Jun 2023 19:26:24 GMT

Same here, about 2 hours outage.

Will any of the activity that occurred while the system was down appear, or is it lost?

Re: Offline for 30 mins

AlfaTango94 — Thu, 08 Jun 2023 20:02:38 GMT

Same, blue light on base station is on. Still saying offline on the app after logging out and logging back in

Re: Offline for 30 mins

JamesC — Thu, 08 Jun 2023 20:37:13 GMT

Unfortunately, if the devices were offline, they will not have captured activity at that time.

If you reboot (or remove and reapply power) to the base station, do you still experience the same behavior?

JamesC

Re: Offline for 30 mins

AlfaTango94 — Thu, 08 Jun 2023 20:48:09 GMT

I believe it’s only my phone/app. My wife’s phone is working fine. I deleted and reinstalled the app same issue.

Re: Offline for 30 mins

JamesC — Thu, 08 Jun 2023 21:38:52 GMT

Thanks for the information, the development team is currently investigating these lingering reports.

JamesC