topic Re: Arlo secure in Arlo Secure

Arlo secure

charlesgorbet — Sun, 28 May 2023 21:57:54 GMT

I have had nothing but trouble since my trial subscription expired. My intent was to record on the smart head but it's been nothing but a headache and my 32 GB card is over 80% full so it stopped recording I can't seem to get the card format to start again . The system in general is a good system. It's just the recording for on site. It seems to be an issue really needs to be fixed and proper QC performed before it's released to the public.

Re: Arlo secure

JamesC — Tue, 30 May 2023 18:01:55 GMT

charlesgorbet,

Are you able to provide more information about what you are experiencing? Are you seeing any error messages within the Arlo mobile app?

JamesC

Re: Arlo secure

charlesgorbet — Mon, 05 Jun 2023 13:08:20 GMT

When the trial subscription expired, I can no longer see thumbnails or preview what was recorded in the app. I Hub will record, but you have to take and select which one you want to download to review. Totally not acceptable. The only solution is to buy a subscription.

Re: Arlo secure

StephenB — Tue, 06 Jun 2023 11:43:40 GMT

@charlesgorbet wrote:

When the trial subscription expired, I can no longer see thumbnails or preview what was recorded in the app. I Hub will record, but you have to take and select which one you want to download to review.

Yes, that is correct. Direct Access to Local Storage does have quite a few limitations. You'll also find that you cannot access videos from the PC browser interface and the "Friend" accounts will be unable to access the videos. Plus no ability to make manual recordings.