topic Re: New Mobile App v4 Doesn't Do Landscape View in CVR in Arlo Secure

New Mobile App v4 Doesn't Do Landscape View in CVR

Shadowy — Sat, 31 Dec 2022 18:46:24 GMT

So, upgraded to the new v4 of the app (my mistake..I recommend against upgrading).

In the new version, it seems like you can't view CVR footage in landscape mode. If you are in Live view, you can by rotating phone. But, if you go back in time and view anything, you are stuck viewing in the tiny box (using iPhone).

Anyone else having this issue?

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

ShayneS — Thu, 05 Jan 2023 19:40:43 GMT

Thanks for letting me know. I have reported this to the team and I will update this thread as soon as I have more info.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

ShayneS — Tue, 10 Jan 2023 17:31:10 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

Shadowy — Thu, 12 Jan 2023 03:44:59 GMT

Thanks for the update.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

ShayneS — Thu, 12 Jan 2023 16:42:58 GMT

You are welcome.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

ShayneS — Wed, 01 Mar 2023 16:47:26 GMT

Hi,

Does this issue still occur with the latest version of the Arlo app 4.1?

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

Shadowy — Wed, 01 Mar 2023 19:18:03 GMT

Yes, the issue is still happening. I'm on version 4.1 (5991).

When in live mode, you can access the full screen mode using the icon in the upper right corner or by flipping device to landscape. In history mode where you are pulling video from the cloud recorded streams, the option goes away. Flipping the device does nothing.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

ShayneS — Wed, 01 Mar 2023 20:24:41 GMT

Thank you, I updated the team. I will report back as soon as I have more information to share.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

readyp — Sat, 01 Apr 2023 03:08:39 GMT

Full screen/Landscape mode is working for me with 4.3 App.

I have worked out i can zoom the CVR timeline too, by reverse pinching the screen. Unfortunately I cannot do the same on Laptop screen using browser. The V3 app used to have 1hr and 5min scales, which were very handy.

We need them to add the Utility > Camera Positioning to the phone app next...

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

Shadowy — Tue, 04 Apr 2023 03:19:22 GMT

Yes, it's finally working on the last 4.3 (5832) update.

Hopefully, they keep squashing bugs and add more functionality.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

ShayneS — Tue, 04 Apr 2023 17:13:58 GMT

Thanks for the updates.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

SoundRyte — Wed, 24 May 2023 22:20:43 GMT

Thought I'd just jump in here to say I'm having a heap of trouble viewing CVR in landscape at all. Not even when turn my device to landscape. I am using a Samsung S22.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

ShayneS — Tue, 30 May 2023 17:52:18 GMT

@SoundRyte

Thanks for the update. Can you provide more detail regarding this issue you are experiencing?

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

SoundRyte — Tue, 30 May 2023 19:57:36 GMT

Hi @ShayneS,

All good now, I got it sorted. Not sure what was going on before, I just couldn’t get it into full-screen mode no matter what I did. Working fine now though. Thanks for the response.

Re: New Mobile App v4 Doesn't Do Landscape View in CVR

ShayneS — Tue, 30 May 2023 21:56:15 GMT

@SoundRyte No Problem, thanks for letting me know.