https://community.arlo.com/t5/Arlo-Secure/Being-Charged-But-No-Subscription-Randomly-Occured-Cannot-Get/m-p/1838126#M391 <P>I have had a secure plan for over a year now.&nbsp; We had to replace our door bell, which came with a trial, but I already had a plan.&nbsp; Now randomly since the 'trial' ended, My account shows that I have no subscription and yet I have been charged, there is a charge on my account today for the service.&nbsp; How Do I get this correct?&nbsp; I cannot get online help because my account shows I don't have a subscription.&nbsp; I have looked all over to try and figure it out, but it's just impossible to get any type of human response or assistance.&nbsp;&nbsp;</P><BR /><IMG src="http://community.arlo.com/t5/image/serverpage/image-id/39819i80A43E71353402B9/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" border="0" alt="Arlo Portal.png" title="Arlo Portal.png" /> Wed, 03 Nov 2021 22:16:51 GMT tagraham21 2021-11-03T22:16:51Z https://community.arlo.com/t5/Arlo-Secure/Being-Charged-But-No-Subscription-Randomly-Occured-Cannot-Get/m-p/1838126#M391 <P>I have had a secure plan for over a year now.&nbsp; We had to replace our door bell, which came with a trial, but I already had a plan.&nbsp; Now randomly since the 'trial' ended, My account shows that I have no subscription and yet I have been charged, there is a charge on my account today for the service.&nbsp; How Do I get this correct?&nbsp; I cannot get online help because my account shows I don't have a subscription.&nbsp; I have looked all over to try and figure it out, but it's just impossible to get any type of human response or assistance.&nbsp;&nbsp;</P><BR /><IMG src="http://community.arlo.com/t5/image/serverpage/image-id/39819i80A43E71353402B9/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" border="0" alt="Arlo Portal.png" title="Arlo Portal.png" /> Wed, 03 Nov 2021 22:16:51 GMT https://community.arlo.com/t5/Arlo-Secure/Being-Charged-But-No-Subscription-Randomly-Occured-Cannot-Get/m-p/1838126#M391 tagraham21 2021-11-03T22:16:51Z https://community.arlo.com/t5/Arlo-Secure/Being-Charged-But-No-Subscription-Randomly-Occured-Cannot-Get/m-p/1838211#M395 <P>tagraham21,</P> <P>&nbsp;</P> <P>Your screenshot indicates you have no active subscription plan on the account.</P> <P>&nbsp;</P> <P>Do you have more than one account? Are you currently viewing from a shared account?</P> <P>&nbsp;</P> <P>JamesC</P> Thu, 04 Nov 2021 16:31:59 GMT https://community.arlo.com/t5/Arlo-Secure/Being-Charged-But-No-Subscription-Randomly-Occured-Cannot-Get/m-p/1838211#M395 JamesC 2021-11-04T16:31:59Z