topic Re: April update in Arlo Secure

April update

Sjeistein-23 — Sun, 07 May 2023 14:21:51 GMT

after the new update, the outdoor cam doesnt detect fast enough as before, people and vehicles can back up or walk in on property without beeing detected!!! They have to drive or walk veeeeey slow to be detected, before update it instantly detected!

Re: April update

jguerdat — Sun, 07 May 2023 22:35:37 GMT

Have you changed your motion sensitivity settings? Are you using activity zones? You may want to disable them temporarily to see if it's the zones causing it.

Re: April update

Sjeistein-23 — Mon, 08 May 2023 18:46:48 GMT

Have tried with and without, wasnt using before update either, then when this non reaction happen after update i tried all but nothing.

Re: April update

jguerdat — Tue, 09 May 2023 12:52:39 GMT

Do you have another camera? If so, swap them around to see if it's the camera or location.

Re: April update

Sjeistein-23 — Mon, 15 May 2023 13:26:54 GMT

No other camera that is connected to arlo, this was fine until april update, it was fast and on spot instant when movement.. it would registrer car or someone biking/running past it, but nothing now, as said before they gotta bike slow/or drive veeery slow for it to registrer…

Re: April update

jguerdat — Tue, 16 May 2023 13:02:26 GMT

You don't say which camera you have and how it's connected (WiFi or hub) but I'd try removing the camera from your account and set it back up as if new.