topic Re: Cannot purchase a monthly plan at second location in Arlo Secure

Cannot purchase a monthly plan at second location

Eyball — Tue, 02 May 2023 22:22:06 GMT

So when I upgraded my cameras I purchased one extra to use at my seasonal campsite. Of course I have to setup a 2nd location in the app which is all well and good. But now I realize I have to setup a 2nd paid plan even though I already paid $120 for the year. So my camp is only open for 5 months the other 7 I will move the camera back to my home location on my unlimited plan. Not happy about spending more money but I figure for $25 for the season it’s worth the piece of mind. NOPE!! Arlo won’t allow you to purchase a monthly plan at my 2nd location because I have an annual plan at home. So stupid it’s beyond comprehension. These cameras are going on eBay when my plan runs out. The crappy blink camera last year was better. 🤦‍♂️

Re: Cannot purchase a monthly plan at second location

ShayneS — Fri, 05 May 2023 17:41:33 GMT

Are you using an android device?

Re: Cannot purchase a monthly plan at second location

Eyball — Sun, 07 May 2023 15:32:52 GMT

Nope. Arlo support confirmed it’s a limitation and they said they will prorate when I cancel the 2nd locations plan if I contact support. They also submitted it as a requested upgrade feature.

Re: Cannot purchase a monthly plan at second location

ShayneS — Mon, 08 May 2023 16:54:32 GMT

Thanks for the update.