topic Re: enable push and retrusting my device in Arlo Secure

enable push and retrusting my device

thatguynamedtom — Sun, 30 Apr 2023 23:07:48 GMT

I have seen this problem multiple times on the site, but I can't get a hold of anyone other than by posting. I need to re-trust the device that I use. I bought a new phone and am running multiple cameras. Please assist.

Re: enable push and retrusting my device

ShayneS — Thu, 04 May 2023 16:29:59 GMT

Can you try again with the latest version of the Arlo mobile app v4.3.5?

Re: enable push and retrusting my device

thatguynamedtom — Thu, 04 May 2023 20:24:42 GMT

No, I am still unable to trust the device and reactivate the push from my app

Re: enable push and retrusting my device

ShayneS — Fri, 05 May 2023 17:12:03 GMT

@thatguynamedtom

Can you try this workaround:

1. Login to arlo account using email or SMS 2FA
2. Go to 2FA
3. Remove previous trusted device
4. Log out
5. Uninstall the app * important step
6. Reinstall the app * important step
7. Login and trust

Re: enable push and retrusting my device

thatguynamedtom — Mon, 08 May 2023 13:18:28 GMT

It worked!!!

Re: enable push and retrusting my device

ShayneS — Mon, 08 May 2023 16:21:29 GMT

Awesome, Thanks for the update.