topic Re: Cannot log in to my arlo secure app in Arlo Secure

Cannot log in to my arlo secure app

Oljordan — Wed, 01 Feb 2023 16:17:23 GMT

I'm using a Samsung S22 ultra and my arlo secure version is 4.0. 4.28512

I tried this morning to log in to my app but I can't.

When I fill my email and Pwd nothing happens.

I reset my Pwd but still nothing.

Thank you for your help

Re: Cannot log in to my arlo secure app

ShayneS — Fri, 03 Feb 2023 17:51:38 GMT

Can you try the latest version of the Arlo app 4.1?

Thanks

Re: Cannot log in to my arlo secure app

Oljordan — Fri, 03 Feb 2023 18:20:50 GMT

I already did the update yesterday but I stii have the issue

Re: Cannot log in to my arlo secure app

ShayneS — Fri, 03 Feb 2023 18:23:59 GMT

What happens when you press login after entering Email/Pw manually? DO you have a screenshot of the error message?

Re: Cannot log in to my arlo secure app

Oljordan — Fri, 03 Feb 2023 18:38:27 GMT

I fill my login / pwd manually

When i press connect i have the loop in the middle saying it's working and then few sec it comes back to the login portail

You can find a video of my issue there :

https://drive.google.com/drive/folders/1QnPctXGLcv_CQMNuALrElV1j-s6H9XCP?usp=share_link

Re: Cannot log in to my arlo secure app

ShayneS — Fri, 03 Feb 2023 18:59:48 GMT

Thanks, I informed the dev team and I will provide ore info as soon as possible?

Are you able to access the web portal for the time being?

Re: Cannot log in to my arlo secure app

Oljordan — Fri, 03 Feb 2023 19:21:15 GMT

Yes

I can log the my web portal and have access to my cameras.

But with the app no

Re: Cannot log in to my arlo secure app

ShayneS — Wed, 15 Feb 2023 17:58:52 GMT

The team is investigating the provided log.

Re: Cannot log in to my arlo secure app

Oljordan — Fri, 17 Feb 2023 19:00:21 GMT

Hi ShayneS

I just got an update from Samsung.

Now I'm on OneUI 5.1

Unfortunately I still have the issue.

Re: Cannot log in to my arlo secure app

ShayneS — Fri, 17 Feb 2023 19:44:48 GMT

Thank you for the update, I added that info for the Dev team.

Re: Cannot log in to my arlo secure app

Oljordan — Wed, 01 Mar 2023 01:41:51 GMT

Hi ShayneS

For the records I have also a Samsung S23 Ultra.

I made a fresh install of Arlo app and I have the same issue.

Do you have any news from the dev?

Thank you

Re: Cannot log in to my arlo secure app

Oljordan — Wed, 03 May 2023 20:22:37 GMT

Hi there

Issue has been solved !

I had to log in to the arlo web portal and modify the 2FA verification method.
The 2FA was selected on my previous phone model and not my email.
I selected the email and then i could log in with the app and confirm my new phone as a secure device.

now it's working.

Thanks to all of you who helped me

regards

Re: Cannot log in to my arlo secure app

ShayneS — Thu, 04 May 2023 15:54:52 GMT

Thank you for the update, I'm glad to hear it's working.