Subscription issues after expiration

Carioca88 — Wed, 03 May 2023 15:12:32 GMT

In a way, I was expecting issues with the subscription.

I have two Arlo devices. A video doorbell and a 5s

-Before I purchased the 5s, I had one paid subscription for one device. The doorbell.

-After I purchased the 5s, I had a one camera subscription for the doorbell and a free subscription for the 5s.
-On 3/31, the free subscription expired. I realized that because the camera was no longer recording when motion triggered.
-Changed paid subscription to paid subscription for 2 cameras.
-The account shows as I now have two cameras under that subscription.
-Still no motion triggering recording.
-Tried a manual trigger test. It recorded. But still not working when walking/waving in front of the camera.
-Did all recommended troubleshooting steps, and still not working.
-Called tech support.
-Did all the troubleshooting steps again with per tech’s instructions. Still not working.
-Tech support recommended a factory reset. Did a factory reset and it started to work. No issues.
-Today, not working again.

Any suggestions? I am pretty sure that if I do a factory reset, it will work. But that should not be an everyday permanent solution.

Re: Subscription issues after expiration

Carioca88 — Wed, 03 May 2023 21:05:26 GMT

Update: decided not to do a factory reset this time. And a few hours later, it started recording again.
Will wait another day, and mark this resolved.

topic Subscription issues after expiration in Arlo Secure

Subscription issues after expiration

Re: Subscription issues after expiration