topic Re: Activity zone not saving in Arlo Secure

Activity zone not saving

Spiderspoon — Mon, 18 Oct 2021 01:55:38 GMT

I have Essential Wire-Free Video Doorbell.

Connected to iPhone and Windows PC.

I adjusted the Zone 1 Activity Zone slightly and was able to save the change on the PC.

Now when I go to the phone app, the change was not reflected there. And when I adjust it on the phone, there is no button to save the change.

Re: Activity zone not saving

JamesC — Tue, 19 Oct 2021 18:12:54 GMT

Spiderspoon,

Do you have the latest version of the mobile app installed? Try deleting and recreating the zone.

JamesC

Re: Activity zone not saving

Spiderspoon — Tue, 19 Oct 2021 22:29:48 GMT

Yes, my app is up to date.

I deleted zone 1 and recreated another zone 1. There is no save button.

Re: Activity zone not saving

Spiderspoon — Wed, 20 Oct 2021 04:02:34 GMT

There is a Save button on the website, but not on the phone app.

Notwithstanding that and all that precedes, I think I have misunderstood Activity Zone. I thought it would change the shape or size of what was recorded. I was expecting that it would zoom in on what I had selected, but it doesn't.

I have another problem though. It takes several seconds to pick up and start recording. If I walk up to the front door, it doesn't record me walking up until I am almost there. So it doesn't record a visitor approaching, but only someone who has been there for a few seconds. Can this be adjusted?

Re: Activity zone not saving

StephenB — Wed, 20 Oct 2021 10:46:01 GMT

@Spiderspoon wrote:

I think I have misunderstood Activity Zone. I thought it would change the shape or size of what was recorded. I was expecting that it would zoom in on what I had selected, but it doesn't.

Correct. Its purpose is to exclude notifications and recordings due to motion in areas not of interest (e.g., outside the zone).

@Spiderspoon wrote:

I have another problem though. It takes several seconds to pick up and start recording. If I walk up to the front door, it doesn't record me walking up until I am almost there. So it doesn't record a visitor approaching, but only someone who has been there for a few seconds. Can this be adjusted?

The system uses passive IR sensors to detect motion. Those have a range of about 20-25 feet - though this depends on the details of the moving object (size, temperature).

You can try increasing the motion sensitivity, and see if that helps. https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera